Category: content

logistics network

Embracing the Future One Step a Time: How Logistics Network Remodeling Enabled a Green Chemicals Company To Implement Top-of-the-line Logistics Model, Enhance Data Accessibility, and Logistics Visibility

In today’s business setting, most businesses would prefer focusing on what they do best and leave the remaining, i.e., non-core business functions for reliable third parties service providers to handle. However, in the real world, business leaders must perform myriad functions including logistics network remodeling that they don’t necessarily have the resources, expertise, or skillsets to manage accurately.

Due to the issues surrounding logistics data accessibility, figuring out how much we were spending on logistics and transport was a significant challenge that we needed to overcome,” says the green chemicals manufacturer.

Facing a similar challenge, the client- a well-known manufacturer and exporter of green chemicals headquartered in the United Kingdom, realized that managing its end-to-end logistics process was becoming a major issue. The instability of their logistics network increased further owing to the crisis-induced disruptions prompting them to reach out to an analytics service provider, like Quantzig.  The green chemicals manufacturer was looking to redesign their logistics and transportation network to identify and fill the black holes in its logistics and supply network.

Competing on customer data and building an enterprise analytics capability is no easy task, but for US telecom companies, it is now a necessity. To know why request a Free proposal.

With over 150 business units spread across the UK, the client produces and exports green chemicals and their by-products globally. As part of its core business process, green chemicals manufacturer is also known importing raw materials from overseas and distributing it across its BUs. Notably, to get its products to its end-users, the manufacturer utilizes a combination of rail, tanks, bulk trucks, and package trucks along with a process that incorporates both transportation and warehousing.

Since most of the logistics processes were outsourced, the client faced several challenges due to the visibility gap. Moreover, the reports were spreadsheet-based and included scores of tables. Due to this the client faced challenges with data accessibility and had no choice but wait for data to be gathered, reviewed, and disseminated.

Challenges faced by the client:

#1 A rise in demand-supply mismatches – The client’s inability to gauge market demand and align their supply chain with current market requirements proved costly since it resulted in a huge group of unhappy consumers, and the client also had to pay the price that comes along with surplus products in the inventory.

#2 Changes in manufacturing processes – The challenges induced by the crisis prompted the green chemicals manufacturer to discontinue operations and even shut down a few manufacturing units. This was another major challenge that prompted the client to conduct a logistics network remodeling assessment.

#3 Rising operational and logistics costs – The client wanted to analyze its end-to-end logistics process businesses to gauge how their current network setup was performing and to identify aspects of the chemical logistics network that need remodeling to minimize costs.

Are you a little skeptical about the potential of analytics when it comes to customer profitability segmentation? Then the power of Quantzig’s customer profitability analysis is just the story you must know.

Driving Operational Excellence with Chemical Logistics Network Remodeling

Ensuring safe and efficient transport of chemicals is quite challenging, owing to the logistics and supply chain complexities in today’s world. As listed, the challenges faced by the green chemicals manufacturer were three-pronged and revolved around three core aspects – demand-supply, manufacturing inefficiencies, and operational costs. Quantzig adopted a holistic approach to help the client tackle these challenges. The logistics network remodeling project was carried out in three phases over 6 weeks and resulted in the successful redesign of the client’s existing logistics network.

Data-driven insights and real-time intelligence through data dashboarding

Collaborating with Quantzig enabled the green chemicals manufacturer to redefine its data and reporting process. As such, the green chemicals manufacturing company no longer relies on internal reports or waits for data-based insights for reporting and analysis. Using the dashboards designed and implemented by Quantzig, the client now captures relevant statistical data from its own information management system or its clients’ ERP systems at ease.

Continuous process improvements driven by the use of logistics analytics

Logistics network remodeling enabled the client to tackle most of its logistics challenges. The solutions offered along with data dashboarding proved to be a  cornerstone to success, enabling them to review and access data regarding shipments at any point in time- right from the line hauling to transport and warehousing.

Transport and logistics network remodeling

Remodeling the client’s logistics network helped them build a new infrastructure that better aligned with their corporate goals, which included- market expansion, business growth, and productivity. Streamlining the logistics network not only helped the client gain real-time insights into logistics movements but also empowered the workforce with real-time access to logistics and freight data to serve customers better.

What does it take to become a customer-centric company, and does the journey ever end? Though there is no universal answer or a no one-size-fits-all approach, there are some guideposts that US telecom companies can follow. Request a demo for detailed insights.

How did Quantzig’s approach to logistics network remodeling help the green chemicals manufacturing company?

Collaborating with Quantzig enabled the client to enhance operational performance while increasing scalability using real-world insights. With access to consistent and reliable information, the client was better positioned to focus on core business operations and drive forward its expansion efforts. Also, enhanced logistics visibility enabled them to redesign end-to-end supply and logistics processes driving down costs by more than 49%. This was a remarkable improvement, given the challenges and costs incurred by the client.


49%

Reduction in logistics costs

Enhanced

Logistics and supply chain visibility

Redesigned

End-to-end logistics processes


A Smart Data-driven Logistics Model Enabled Better Transparency and Savings

The dynamism across global markets have shed light on the need to redesign logistics networks. As a result, logistics network remodeling is now turning out to be an instrumental tool that improves customer service levels and reduces the costs incurred. The constant fluctuations in the business environment have also necessitated the need to review and redesign logistics networks for better results. Logistics network remodeling attempts to tackle this challenge by including as much detail as possible while addressing the logistics network design problem in an integrated and well-thought-out manner that helps drive positive outcomes.

What does it take to become a customer-centric company, and does the journey ever end? Though there is no universal answer or a no one-size-fits-all approach, there are some guideposts that US telecom companies can follow. Request a demo for detailed insights.

return on asset

A German Engineering Conglomerate Improves Return on Asset by 85% | A Quantzig Success Story

Engagement Summary

Assets can be both tangible and intangible. An organization’s return on asset indicates the profit percentage and success rate by comparing the net profit with the total assets. Return on asset can give an overall idea of how a company manages its assets. This manufacturing industry client wanted to enhance their return on asset while devising an asset management plan.

The client

The client is German engineering, construction, and manufacturing conglomerate with global operations, headquartered in Berlin. It was founded by two German engineers back in the 1930s. This manufacturing industry giant has a business interest in heavy engineering, construction, and realty.

Business Challenge

The client was facing predicaments with implementing an asset management plan to control their operations efficiently. An asset optimization plan includes identifying data trends and analyzing huge datasets to draw comprehensive insights. This manufacturing industry player approached Quantzig to leverage its expertise in asset management and asset optimization to improve the efficiency of their business operations while gaining actionable insights from data gathered from various sources of their business. The key challenges of the client included –

Problem statement 1

Asset tracking – The client has a huge set of assets that are the lifeline of their business. The client was not able to track the status of their assets accurately which in turn was hindering them from realizing optimum value from their assets. They, thus, wanted to deploy an asset management plan that would provide them with real-time asset tracking capability.

Problem statement 2

Identify ghost assets – The client was frequently losing track of misplaced and stolen assets. With an effective feature like real-time asset tracking, a personalized asset management model could solve this problem of identifying ghost assets.

Problem statement 3

Forecast expenditure – This manufacturing industry giant was missing out on having a complete history of their assets, starting from acquisition to decay. Thus, they wanted to have an asset management system to forecast the expenditure of assets, realize their optimum value, and improve the return on asset to enhance profit margins.

Perplexed with keeping track of assets? Request a free proposal to know how our asset management experts can help you to devise an asset tracking plan. 

Solution Offered

On collaborating with this manufacturing industry client, Quantzig’s experts identified a major factor that was the main reason for ghost assets. Our experts harnessed data from every sensor available and created a time series modeling using predictive maintenance and identified the assets that were at the maximum risk to break down/malfunction. By deploying predictive maintenance, this manufacturing industry player was able to improve the longevity of their assets while deriving the maximum value possible from them.

Wonder how to enhance return on assets with a data-driven approach? Request a free demo now. 

Business Outcome

This advanced analytics-driven collaboration helped the client to identify factors that were leading to a decreased return on asset and was also responsible for the decay of certain assets.

The key business outcomes during FY 2019-20 were –

  1. Enhanced return on asset by 85%
  2. Devised an asset tracking plan
  3. Improved accuracy of expenditure forecast
  4. Optimized asset usage
marketing mix simulation

Quantzig Enables a Vegan Food Manufacturing Company to Increase their Marketing Return on Investment by 12% with the Help of Marketing Mix Simulation

Engagement Summary

When a business wants to evaluate their past marketing data and measure the omnichannel efficiency of marketing campaigns, marketing mix modeling is the technique to do so. But when a business wants to test and explore the impact of marketing efforts and campaigns on the future, marketing mix simulation is the best technique to adopt. The manufacturing industry has been relatively slow to adopt marketing mix simulation. However, it is now applying marketing mix simulation to a wide range of marketing areas. Marketing mix simulation can also provide a competitive edge by revealing opportunities to improve marketing efficiency. The client is a vegan food supplement manufacturer who wanted to upscale their marketing investments and efforts without hampering their existing marketing campaigns. In order to do so, they approached Quantzig to leverage its expertise in marketing mix simulation to perform a marketing simulation to know about the repercussions of their future endeavors.

The Client

The client is a vegan food supplement manufacturer with operations spanning across 90 countries. The client’s principal products include vegan weight loss and protein shakes. They have several manufacturing facilities across the US and third party manufacturing partners in Europe.

Quantzig’s marketing mix simulation solutions coupled with domain knowledge can help you manage and improve your brand identity like never before.  Request a FREE proposal to get started.

The Challenge

The onset of the digital era has opened up a plethora of ways in which marketers can interact with their customers. Although the media landscape has transformed, generating multiple channels, marketing efforts have not kept the same pace. The testing of marketing efforts and ideas is still largely happening in the real marketplace. Technology has, however, given us the freedom to be able to test ideas in the virtual marketplace that makes use of real-time, real-world data. This enables marketers to weed out failed approaches and save the money that would have been spent on them.

Although the vegan food supplement manufacturer was investing time, effort, and money on their ongoing marketing campaigns, their customer acquisition, retention rates were dwindling. They wanted to create a marketing strategy that would have the maximum impact on these rates and increase their profitability. Implementation of a new marketing strategy is an expensive affair. They, thus, wanted to understand the impact of the new strategy on their customers and business prior to implementing it. Their key challenges can be summarized as –

  • Multiple ongoing marketing campaigns not generating desired outputs and giving a low return on marketing investment (MROI)
  • Dwindling customer acquisition and retention rates despite increasing marketing spends
  • The excessive cost of creation, implementation of a new marketing strategy without a clear indication of the MROI it would fetch

Solution Offered

On collaborating with Quantzig, the client onboarded on a complete transformation journey of marketing mix strategy. Our marketing simulation experts identified the flaws in the existing marketing mix strategy, the major drawbacks were a result of implementing conventional statistical techniques. Quantzig’s advanced data analytics-driven marketing mix simulation offered the client a risk-free platform to test their marketing campaigns before making decisions. Quantzig’s advanced marketing mix simulation allowed the client to adapt to both B2B and B2C situations. The previous marketing mix strategy wasn’t efficient enough to derive outcomes before real-time, but with marketing simulation solutions provided by Quantzig, the client was able to improve their business efficiency.

Book a FREE Demo to learn more about our marketing analytics solutions portfolio.

Business Outcome

The key business outcomes of this marketing simulation collaboration were-

  1. Testing of multiple marketing strategies in real-time in the virtual marketplace to understand which one bears the best results
  2. Implementation of the marketing strategy with the best outcome in the marketing mix simulation exercise
  3. Increase in customer acquisition, retention rates, leading to an increase in marketing return on investment by 12% in a span of 6 months
price elasticity model

Quantzig’s Price Elasticity Model enables a Consumer Packaged Goods brand to Establish the Most Optimum Price of their Products and Maximize Profits | A CPG Success Story

Engagement Summary

Consumer packaged goods (CPG) companies are continuously looking for sustainable growth to thrive in the highly competitive global marketplace which is being constantly disrupted by nimble online competitors. Faced with a plethora of choices, consumers in this industry are quick to shift their brand loyalty, impacting overall profitability of businesses. In such an industry, pricing agility is one of the key tools that can be used to gain a competitive edge over competitors. With various factors affecting the bottom line of a CPG brand, it can be difficult to determine the best way to price the products so that it drives profit and customer loyalty. A multinational CPG company was faced with this very issue and approached Quantzig to derive a price elasticity model for their products in the European market to enable them to increase their profit margins.

The Client

The client is a British multinational consumer packaged goods player headquartered in London. They are one of the world’s largest processors and sellers of chicken, poultry products, and meat and are the largest exporters of meat to Europe.

The price elasticity model helps you to derive a sale maximizing plan. Request a free proposal to know more about our pricing analytics solution portfolio.

Business Challenge

Gathering and analyzing data on how the market responds to price changes enables businesses to understand whether increasing/lowering prices of their products and/or services will enable them to achieve their business objectives. The client wanted to understand their consumers’ reaction to price changes so as to be able to –

  1. Set optimum prices for their products taking into account the shift in demand
  2. Forecast sales

The other key challenge that the client was facing included –

With the European CPG market witnessing a steep surge in the number of competitors, the client wanted to use a new approach to place their products in the market so as to be able to drive product habit formations to gain loyal customers and a competitive edge over their competitors.

Quantzig’s Approach

Quantzig’s pricing analytics experts addressed the CPG company’s concerns by deriving a price elasticity model to draw insights on price recommendations for their products in the European market, enabling the client to identify pricing opportunities and fix pricing misalignments to gain additional revenue. This model also enabled the client to create and execute marketing strategies to promote specific products, which resulted in maximized profits and increased market share for the British CPG giant.

Thinking of revamping your pricing strategy? Request a free demo to know more about data-driven pricing strategies. 

Business Outcome

Quantzig’s experts were able to create a pricing strategy that took into account the various product that the client has, the demand of the products, the market in which the products need to be sold, and its competitive landscape, to drive profitability. The major business outcomes of this CPG price elasticity collaboration were –

  1. Increase in overall sales by 14% in a span of one year
  2. Optimum product pricing based on demand, market, and competition
  3. Savings of over €100,000 as a result of the revamped pricing strategy in a span of one year
marketing mix simulation

Next Best Action Analytics Helped a US-based Functional Food Manufacturer to Improve sales by 67% in the FY 2018-19

Engagement summary

With technology at its core, marketing has evolved over the past decade to become more customer-centric than ever. In order to find the best means to engage with customers, evaluating customer’s interests, needs, past actions, and behavior has become imperative. Next best action analysis is a customer-centric marketing approach that evaluates historical data about customers, evaluates all possible actions that could be taken to interact  them using AI and advanced analytics, and shortlists the best course of action. In a B2C scenario, implementation of next best action analytics requires more planning than in a B2B scenario, but once implemented, it works like a well-oiled machine and hardly requires any human intervention.

The Client

The client is one of the largest manufacturers and sellers of functional food across the US and Canada. They are headquartered in Chicago with manufacturing plants across the US and two third party manufacturing units in Canada.

The modern customer can’t be put down a pre-determined path, instead, a brand has to flow with the customers by adapting the next best action analytics and ML. Request a free proposal to know more.

Business Challenge

Next best action analytics reverses the conventional marketing equation by placing the customer at the center rather than the business’s product/service, prepares the right message and offer for the customer, and acts only when the customer’s need for the product/services arise and he/she is ready to engage.

The client was struggling with engaging with their customers at the right time, using the right channels, and with the right message. The key challenges of the client included –

Problem statement 1

Improve customer experience – Today’s consumers increasingly demand that brands are in tune with their needs and interests. Thus the client wanted to deliver messages that are relevant to the customer needs and interests. They wanted to leverage Quantzig’s next best analytics to laser-focus their brand communication and craft extremely personalized customer experience that is unique to every individual.

Problem statement 2

Optimize marketing budget – Next best action analytics, when combined with the next best action model, can help in making effective use of the marketing budget by directing spends on marketing efforts that will have an impact on the customer.

Solution offered

Quantzig’s next best action analytics, combined with next best action machine learning algorithms, enabled the client to evaluate their customers’ past behavior, latest actions, interests, and needs and helped the client redefine their marketing communication and concept to meet and exceed the customer’s expectations. The next best analytics model also enabled the client to optimize their marketing budgets and increase their return on marketing investments (MROI).

Customer journeys are dynamic and constantly changing. Request a free demo to know how our next best analytics solutions help organizations to improve their profitability by tracking the dynamic customer journeys.

Business Outcome

Quantzig’s personalized next best action analytics collaboration with this functional food manufacturing company began with the customer base and combined real-time information with historical data. We then applied advanced next best action machine learning algorithms and AI-based decision-making ability to evaluate every possible action for individual customers and helped the client the select the perfect tailored marketing message that is relevant to the customer. The key business outcomes were –

  1. Used the next best analytics model to derive customized marketing communication and offers for individual customers
  2. Improved sales by 67% in a span of one year
Customer churn prediction for retail businesses

Customer Churn Prediction for Retail Businesses: How an American e-Grocery Delivery Services Provider Increased Profitability by 25% | A Retail Success Story

Engagement Summary

Customers are the lifeline of any business and a steady in-flow of customers is one of the biggest indicators of a business doing well. As rewarding as attracting new customers is, it is also hard work and expense. A more effective solution is customer retention – it is not only a cost-effective formula but also makes for loyal customers who are more likely to turn into brand ambassadors than the new ones. To retain customers, it is important to track them and understand their churn/attrition propensity. The ones with a higher risk of churn must be targeted to implement retention strategies upon. Customer churn prediction for retail businesses is one of the most important and challenging problems for retail companies worldwide. Customer churn models and metrices can help businesses improve their customer retention rates and increase profitability.

About the Client

The client is an American online grocery delivery service provider and operates in 30+ cities in the United States.

To help companies in the US retail sector to excel and reduce customer churn, our team of customer analytics experts have curated a detailed guide to analytics in retail. Request a FREE proposal to know more.

The Business Challenge

The client was facing a sharp increase in customer churn over the past six months and wanted to devise a model to predict and avoid it. The client also wanted to accurately segment their customers so as to create personalized recommendations to engage with and grow the different segments effectively. The approached Quantzig to leverage customer churn prediction for retail businesses to predict and reduce customer churn.

Solution Offered

On collaborating with Quantzig, the client signed up for a transformational journey of customer churn prediction for retail businesses. Our experts bifurcated this engagement in three stages. The first stage focused on forming accurate customer segments and the allocation of a marketing budget. The second stage allowed the client to gain actionable insights by deploying a data visualization framework. The final stage included deriving customer churn models that helped in understanding the segment with the highest risk of churn and allowed the client to focus their customer retention strategy on this segment.

Analyzing the troves of consumer data to predict customer churn rates is cumbersome, but it can be analyzed smoothly with the right in-store customer analytics solutions. Request a FREE solution demo to get a glimpse of our customer churn prediction solutions portfolio. 

Business Outcome

In order to build a sustainable online retail business, online retailers must focus on reducing churn rate, thereby increasing customer retention.

The key outcomes of this collaboration were –

  1. The client was able to reduce customer churn rates by 8% in a span of one year
  2. The client subsequently observed a 25% increase in profitability
  3. The client successfully segmented its customers basis their churn risk to create personalized engagement models.
Customer Profitability Analysis

Telco Drives 3X Improvement in Profits With the Help of Quantzig’s Customer Profitability Analysis | A Telecom Success Story

The modern business era is characterized by high competitive pressures, tighter margins, changing customer preferences, and fluctuating market dynamics – all of which are factors prompting US telecommunication service providers to optimize customer profitability. Moreover, as US telecom companies are being pressurized to increase shareholder value and become more customer-focused, ‘customer profitability analysis’ is turning out to be an instrumental tool in both cases, enabling businesses to drive profitability using targeted approaches.

Customer Profitability Analysis

Our analysis suggests that US telecom companies generate sheer volumes of unstructured customer data. Though pockets of localized analytics capabilities exist within this sector, a small fraction of telcos in the US believe their analytics capability to be a key differentiator when it comes to data analysis. What’s more crucial is that, leading telecommunication service providers continue to struggle with fundamental issues related to customer profitability segmentation due to lack of such capabilities. However, its evident that customer profitability analysis in this sector is only applied to analyze the overall revenue and to generate hindsight descriptions of what happened rather than leveraging it to obtain progressive insights on profits generated by individual customer segments.

Competing on customer data and building an enterprise analytics capability is no easy task, but for US telecom companies, it is now a necessity. To know why request a Free proposal.

Client’s Profile

The client is a telecommunication service provider with headquarters in the US, Canada, and Denmark. With several services on offer and an extensive operational network, the client’s operations are spread across geographies generating an annual revenue of over US$25 billion.

The Challenge

The high competition in the US telecommunication industry implies that its crucial for telcos to analyze profitability from various aspects- customer-level, cohort-level, and channel-level. Notably, customer profitability segmentation turns out to be a challenge due to the lack of expertise and in-depth domain knowledge required for conducting an in-depth analysis. Facing similar challenges, the client, a renowned telecommunication service provider, approached Quantzig looking to leverage its expertise in customer profitability analysis.

The telecommunication service provider wanted to analyze the net profitability of its customers to develop targeted marketing campaigns to retain the most profitable customers. The client’s challenges spanned four key areas, including-

A decline in new subscribers which directly impacted the average revenue per user (ARPU)

Price reduction that resulted in cannibalization of existing revenue streams

Increase in competitive pressure by over-the-top services offering new chat, voice, and video-based service

The growing need to rationalize marketing spend

Are you a little skeptical about the potential of analytics when it comes to customer profitability segmentation? Then the power of Quantzig’s customer profitability analysis is just the story you must know.

Quantzig’s Approach

To help tackle their challenges, we adopted a comprehensive three-phased approach to customer profitability analysis. The initial phase revolved around an analysis of the client’s billing and cost database to gauge the gross profits at the individual customer- and channel-level. This was then followed by an in-depth analysis of historical customer data sets to determine the cost incurred in supporting customers across six different sales and service channels.

Business Impact

Customer profitability analysis helped the telecom services provider focus their marketing activities on the customer groups and market opportunities driving high profitability for the company. Apart from offering actionable insights into different customer preferences, customer profitability analysis also enabled the client to understand the US telecom industry better from different perspectives – services, products, customers, and channels. This offered a 360-degree view of the market landscape and helped them identify key areas where profitability can be improved by retaining customers with high-profit potential.

In addition to helping focus on marketing campaigns, customer profitability analysis aided the development of new products and services based on profitability levels, and channel affinity.

This customer profitability analysis engagement also enabled the client to achieve the following in a span of 6 months –


57%

Improvement in service personalization

Reduced Churn

Developed targeted campaigns to retain customers

3X

Increase in profits through upselling


Given the benefits, customer profitability analysis is essential across industries, but in times of economic uncertainty, it becomes a necessity because businesses need a comprehensive and forward-looking view of profitability to ensure that they remain financially viable. Moreover, for companies to be successful in the long run, they don’t just need to automate processes but need the additional capabilities to analyze profitability and gauge performance based on a specific set of metrics as well.

What does it take to become a customer-centric company, and does the journey ever end? Though there is no universal answer or a no one-size-fits-all approach, there are some guideposts that US telecom companies can follow. Request a demo for detailed insights.

Why Quantzig?

Quantzig is one of the world’s fastest-growing analytics service provider, well-known for developing the most innovative approaches around customer profitability analysis and customer segmentation. Our analytics solutions have proven to deliver insight-driven outcomes at scale to help businesses improve performance.

The extensive analytical capabilities of our experts range from data modeling, data dashboarding, industry analysis, and process automation. With business units located across geographies, we operate with a dedicated team of 550+ analytics experts and data science professionals who possess deep functional expertise needed to develop customized solutions for our clients. Moreover, our analytical rigor and decades of experience have helped us in successfully completing several projects in collaboration with some of the world’s leading brands.

IT supply chain management

IT Supply Chain Management Helped a German IT and Consultancy Brand Reduce Supply Chain Management Costs by 35%

Engagement Summary

Supply chain management (SCM) – the active management of all supply chain activities of any organization – is an important part of any organization. It helps organizations maximize customer value, achieve a sustainable competitive advantage, and cut down on costs like production and purchase costs. Like any other process, this process is also prone to risks. Organizations need to take strategic steps to identify, assess, and mitigate risks in the end-to-end supply chain process. Like all industries, the IT supply chain management has its unique challenges. To tackle some of their challenges, a multinational IT company approach Quantzig’s supply chain management experts.

The Client

The client is a German IT and consultancy company that operates across 45 cities in the world, in sectors such as aerospace and defense, automotive, banking, capital markets, healthcare, hi-tech, industrial manufacturing, consumer goods, insurance, and life sciences.

Quantzig’s supply chain management solutions work with your brand to create high-performance supply chain solutions enabled by next-gen digital technologies. Request a free proposal to know more about optimizing your supply chain network. 

Business Challenge

The client wanted to leverage Quantzig’s supply chain management solutions for the IT industry to tackle the following challenges –

Problem statement 1

Reduce supply chain management cost – The client was facing a two-fold increase in their supply chain management cost.

Problem statement 2

Increase supply chain visibility – Accuracy and visibility into inventory management are gaining immense importance in every organization. Supply chain visibility is a holy grail of supply chain management. As more and more products move in the supply chain of IT and tech companies, the visibility of their supply chain network reduces.

Problem statement 3

Risk management – The client collaborates regularly with third party organizations with a supply chain process of their own. These collaborations were causing unexpected delays and expenses that the client could not account for. The client wanted Quantzig’s help in understanding and mitigating such risks.

Solution Offered

The experts at Quantzig analyzed the client’s historical sales data to predict the tech market’s seasonality and peaks and troughs. They also identified the forces driving the market demand for the client’s products across the globe. The demand forecasting exercise carried out by Quantzig’s supply chain experts enabled the client to accurately predict demand and meet customers’ expectations. It even helped the client to allocate their budget and resources effectively in order to better manage their supply chain.  By leveraging Quantzig’s supply chain management solutions, this German IT and consultancy firm was able to optimize its supply chain operations and enhance transportation processes.

Business Outcome

The key business outcomes that the client obtained during a span of one year are –

  1. Reduced supply chain management cost by 35%
  2. Enhanced supply chain visibility
  3. Reduced and identified risk-prone bottlenecks in the supply chain
  4. Improved agility of the end-to-end supply chain

For supply chain teams, managing raw materials, and finished products through the high-tech sourcing and manufacturing process is a massive challenge. Speak to our experts to know how you can tackle the growing complexities of a high-tech supply chain process.

Why Choose Quantzig as Your Next IT Supply Chain Management Solutions Provider?

Quantzig has proven excellence in providing excellent IT supply chain management and analytics solutions that offer granular insights into various supply chain processes. With experience that spans slightly over a decade, our experts have created a niche for Quantzig in the field of supply chain management and analytics. We believe and deliver actionable insights and customized supply chain solutions that fit perfectly with your business requirements while ensuring faster time-to-insight and value for money.

logistics network

Logistics Cost Analytics Solutions Helps an IT Service Provider Reduce their Logistics Costs by 12%

Engagement Summary

IT service providers have made tremendous progress in automating transaction processing and data capturing related to supply chain and logistics optimization operations. Supply chain optimization and logistics optimization is neither easy nor cheap, but it is one of the biggest opportunities for most of the IT services provider companies to significantly reduce their cost and improve their performance.  For most of the logistics operations, there is always an opportunity to reduce costs by at least 10% by making better decisions. An IT service provider collaborated with Quantzig to leverage its logistics cost analytics solutions to reduce their supply chain and logistics cost. Our seasoned logistics cost analytics experts helped the client with logistics optimization.

Data analytics is transforming businesses across every industry, and logistics is not an exception. Request for a free proposal to know how logistics analytics can transform your business. 

The Client

The client is an IT service provider based out of the United States. The client manufactures and sells computer hardware, middleware, and software. They also provide hosting and consulting services in several fields like software and nanotechnology.

Business Challenge

Logistics optimization and supply chain optimization have a huge impact on businesses and their overall revenues. Companies that do not have a proper supply chain and logistics plan in place end up spending a lot more than needed in warehousing, packaging, material handling, transportation, freight charges, etc. Moreover, analyzing and optimizing a company’s supply chain and logistics processes also helps them in quality control and management in the end-to-end production process. A focus on quality helps to drive efficiency while reducing waste.

The client, an IT service provider, was facing problems with managing their logistics costs and had increasing electronic waste. The client’s key challenges included –


Reduce logistics cost – Due to the outbreak of coronavirus across the world, the client was facing high cost of logistics, they were looking forward to leverage logistics cost analytics to reduce costs related to logistics management.

Electronic waste management – Due to inefficient logistics optimization solutions, the client was facing one of the greatest challenges of the 21st century – electronic waste. They wanted a lean logistics ecosystem to be incorporated into their company to manage and reduce electronic wastes.

Develop a cost-effective supply chain – The client wanted to derive a cost-effective supply chain plan which would be efficient enough to mitigate the risks of supply chain disruptions. With the advent of coronavirus, the client had several manufacturing units in South Asia that were not functioning efficiently. Thus, they were frequently ending up spending a fortune in gaining visibility in the supply chain logistics network. They wanted to leverage Quantzig’s expertise in logistics cost analytics and logistics optimization solutions to develop a cost-effective supply chain.

Solution Offered

After analyzing the supply chain and logistics data, our logistics cost analytics experts revealed that the client was making costly errors. Many of their shipments were non-deliverable due to coronavirus outbreak as well as flawed data. To avoid future errors related to logistics, the logistics analytics experts identified the major sources of errors and devised a logistics optimization plan for the client.

In the second stage of this collaboration, our logistics analytics experts evaluated the value-added services, such as product labeling and product customization, that were increasing the cost of logistics management. Quantzig’s logistics cost analytics experts helped the IT services provider deploy cost-saving models of the supply chain to enable them to reduce these costs.

Valuable insights obtained through logistics analytics enables businesses to optimize routes, streamline factory operations, and give transparency to the entire supply chain network. Speak to our experts to know more about our logistics analytics solutions portfolio.

Business Outcome

On collaborating with Quantzig, this IT services provider embarked on a logistics transformation journey which helped them achieve the following business outcomes –

  1. Reduced logistics costs by 12% in Q1 and Q2 of 2020
  2. Devised an e-waste management plan
  3. Developed a lean supply chain management plan
  4. Deployed a new route optimization plan
customer segmentation strategy

An American Multinational Financial Services Company Drastically Improved their Customer Retention Rates with the help of a Robust Customer Segmentation Strategy

Engagement Summary

Customer segmentation is the process of profiling customers based on common characteristics and features. Grouping/segmenting customers aids in building the right products of each segment, planning out unique product positioning and marketing campaigns for each segment, setting up appropriate distribution channels, all of which lead to an increase in customer engagement, and ultimately, customer loyalty. These customer segments need to be revisited often to enable businesses to refine them per the changing landscape. Like any other organization, a financial organization also requires a robust customer segmentation strategy to gather a deep understanding about their customers, and communicate with and target them accordingly, One such organization, an American multinational financial services company, was looking to leverage Quantzig’s expertise in customer segmentation strategy to identify the most profitable customer segment.

The Client

The client is an American multinational financial services company headquartered in California, with offices spread across the United States. The client is best known for their charge card, credit card, and traveler’s cheque services.

With the help of artificial intelligence, customer segmentation can analyze more thoroughly to generate more detailed target segments. Request a free proposal to know about the use cases of customer segmentation in the banking sector.

Business Challenge

This banking industry giant was facing predicaments with launching new products that fit their customers’ requirements and needs. After a dip in their profit margins in FY 2018-19, the client wanted to carry out an exhaustive customer segmentation and profiling exercise and devise a 360-degree marketing strategy for each segment.

The key challenges faced by the client –

Problem statement 1

Establish brand identity – By segmenting their customer base, the client wanted to establish their brand image and make the customers identify with the brand, which would increase their customer engagement rates, goodwill, leading to higher customer loyalty and retention rates.

Problem statement 2

Better targeting – The client wanted to devise successful marketing strategies unique to each segment to ensure their marketing efforts were successful.

Problem statement 3

Uncover new opportunities – With Quantzig’s customer segmentation strategy, the client wanted to understand the changing customer landscape and come up with new and better banking services and products better suited to their customers’ needs and preferences.

Customer segmentation strategy

Solution Offered

On embarking on this customer segmentation strategy journey, the client uncovered new opportunities for their brand. Customer segmentation in banking helped the client understand the areas which they were previously not paying enough attention to. On leveraging customer segmentation in strategy, the client was able to identify new and profitable segments which helped them develop product offerings and service packages that met the needs of these segments. The client was able to consider the new segments’ emotional and functional needs to curate new value propositions that would resonate with the customers.

Customer segmentation can also help banks to better understand the customer lifespan and predict customer behavior. Speak to our experts to know about our customer analytics solutions portfolio. 

Business Outcome

The key business outcomes of this customer segmentation strategy were –

  1. Identified the most profitable customer segments
  2. Developed a robust marketing strategy for each segment
  3. Enhanced customer relationship
  4. Improved customer retention rates by 12% in a span of 1 year
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