Customer Success Segmentation Helps a Sustainable Packaging Firm to Improve Customer Retention Rate by 17%
Customer Success Segmentation: What is it all about? Customer success segmentation enables you as a brand to understand the patterns that differentiate your customers. Collecting and analyzing data to understand patterns and differences is not useful unless a business...
A US Retailer Identified Customer Pain Points and Reduced Customer Service Costs by 14% Using a Customer Journey Mapping Framework
Engagement Summary The customer journey mapping framework revolves around the processes that help you accurately map and track the customer journey. It plays a crucial role in helping businesses understand and analyze the interactions at each touchpoint in order to...
Customer Segmentation Analytics Helped a Payment Card Industry Client Achieve a 2X Increase in CSAT
Engagement Summary Quantzig collaborated with a European payment card industry client to help them address the issues around improving their brand value and enhancing customer relationships. In this success story, our customer segmentation analytics experts share how...
German Mobile Telecommunications Services Provider Reduces Churn and Improves CX Using Customer Churn Analytics
Engagement Summary A leading mobile telecommunications services provider engaged Quantzig to leverage its analytics solutions to identify factors impacting the churn rate. The churn analytics engagement began with a detailed analysis of customer data sets obtained...
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