Highlights of the Case Study: Particulars Description Client A major bank headquartered in the US Business Challenge The client needed to improve its customer experience and customer relationship management to ensure...
Customer analytics case studies
Get the latest news updates on Quantzig’s developments — our service portfolio expansions, successful project completions and engagement insights, accolades, and more through our press releases and media mentions hub.
An Effective Customer Segmentation Strategy Built for a Leading Fast Food Restaurant in the US
What You Can Expect From This Case Study The Importance of Customer SegmentationTypes of Customer SegmentationOverview of the Fast Food Restaurant in the USAbout the ClientClient’s ChallengesThe SolutionBusiness Impact Highlights of the Customer Segmentation Case...
Telco Drives 3X Improvement in Profits With the Help of Quantzig’s Customer Profitability Analysis | A Telecom Success Story
The modern business era is characterized by high competitive pressures, tighter margins, changing customer preferences, and fluctuating market dynamics - all of which are factors prompting US telecommunication service providers to optimize customer profitability....
Customer Success Segmentation Helps a Sustainable Packaging Firm to Improve Customer Retention Rate by 27%
What You Can Expect from This Case Study Customer Segmentation: What Is It All About?Benefits of Customer SegmentationThe ClientPredicaments FacedOur ApproachBusiness ImpactWhy Choose Quantzig? Customer Segmentation: What Is It All About? Customer success segmentation...
A US Retailer Identified Customer Pain Points and Reduced Customer Service Costs by 14% Using a Customer Journey Mapping Framework
Engagement Summary The customer journey mapping framework revolves around the processes that help you accurately map and track the customer journey. It plays a crucial role in helping businesses understand and analyze the interactions at each touchpoint in order to...
Customer Segmentation Analytics Helped a Payment Card Industry Client Achieve a 2X Increase in CSAT
Engagement Summary Quantzig collaborated with a European payment card industry client to help them address the issues around improving their brand value and enhancing customer relationships. In this success story, our customer segmentation analytics experts share how...
German Mobile Telecommunications Services Provider Reduces Churn and Improves CX Using Customer Churn Analytics
Engagement Summary A leading mobile telecommunications services provider engaged Quantzig to leverage its analytics solutions to identify factors impacting the churn rate. The churn analytics engagement began with a detailed analysis of customer data sets obtained...
How a Dockless Bike Rental Services Provider Tackled Challenges Arising Due to Customer Dissatisfaction Using Our Customer Analytics Solutions
Fleet Management and Availability Optimizing the availability of fleet is a major challenge for businesses in the bike rental services market. Maintaining optimal fleet at the time of maximum requirement is quite challenging, especially if the company fails to predict...
Customer Journey Analytics Helps an Insurance Service Provider Target Potential Prospects | Quantzig
What is Customer Journey Analytics Customer journey analytics revolves around the use of analytics methodologies and data mining techniques to weave together and draw conclusive insights from data sets obtained at every touchpoint. Our customer journey analytics...
Customer Segmentation Analytics for an Online Payment Services Provider
Quantzig's customer segmentation analytics solutions helped us build advanced models to identify customers with high churn risks and reach out to them as part of a focused retention program leading to churn reduction. About the Client The client is a leading online...