CASE STUDY

Collections Analysis Framework Improves Collection Rate and Reduces the Overall Cost of Collections Operations for a Telecom Operator

Sep 22, 2016

Business Challenge:

Setting up collections analysis framework to enhance the collection process.

A leading telecom operator wanted us to analyze and setup the collections analysis framework to evaluate the effectiveness of its various initiatives.

Situation:

Falling collection rates and increasing collection costs.

The client was experiencing falling collection rates. At the same time, due to low visibility on the effectiveness and contribution of multiple collections channels (automated emails, call center outbound calls etc.), they were incurring huge costs in the collections process.

Get in touch with our experts to know more about advanced analytics.

Solution/Approach:

Collections analysis framework based on historic customer data.

We analyzed the historic customer data and developed a statistical model for profiling and segmenting customer based on the risk and probability of collections. We also analyzed the efficiency of various channels and integrated with the collections model. Based on these, we established a revised effort and capacity planning for the channels based on the analysis output.

Impact:

Improved collection rate and reduced overall cost of collections operations.

We developed a fact based framework for collections planning. The client was able utilize it to achieve better visibility on the collections probability and ensure better planning with less effort for collections. They were able to achieve improved collection rate and reduced overall cost of collections operations. They also achieved improved customer satisfaction with less repetitive reminders and calls.

Ready to Harness Game-Changing Insights?

Request a free solution pilot to know how we can help you derive intelligent, actionable insights from complex, unstructured data with minimum effort to drive competitive readiness, market excellence, and success.

Recent Case Studies

Industries

Our advanced analytics expertise spans across industries, sectors, and functions, which enables us to deliver robust, agile solutions to all our clients. These are our core competencies, formed through years of experience.

Insights

Our free resources shed light on our extensive expertise and equip you with information to accelerate decision-making, growth, and innovation.