Big Data Analytics Improves Customer Service for a Leading Multinational Company

IR23

Big Data Analytics Improves Customer Service for a Leading Multinational Company

All the queries that a customer asks a call center gets recorded for quality and training purposes. However, not much of an analysis has been done with this huge pile of unstructured data, which is a major reason driving the need for big data analytics in call center scenario as companies have realized that these […]

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