Data-driven Call Center Analytics Helped a Financial Services Provider to Realize $2 M in Savings

Data-driven Call Center Analytics Helped a Financial Services Provider to Realize $2 M in Savings

A leading financial services provider, based out of the United Kingdom needed to optimize the operations of its credit and debit cards’ division. Having established its presence in the banking sector the client had a loyal customer base across the UK. To cater to the varying needs of its global customer base and address their [...]

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