Call Center Data Analytics: A Case Study on How a Leading Multi-national Company Identified and Improved Important Services That Were Negatively Affected Due to Longer Waiting Times

Call Center Data Analytics: A Case Study on How a Leading Multi-national Company Identified and Improved Important Services That Were Negatively Affected Due to Longer Waiting Times

Client: A leading conglomerate in the United States  Typically, call centers are units set up by companies for inbound or outbound telephone calls. Inbound call centers usually deal with customer service and facilitating customer inquiries or complaints. Whereas, the outbound call centers typically consist of occupations such as telemarketing, market research and the seeking of […]

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