Customer Experience Analytics in the Telecom Sector: Why it Matters?

Customer Experience Analytics in the Telecom Sector: Why it Matters?

Business Challenge Today, telecommunications service providers across the globe are facing very low customer satisfaction levels and high attrition rates. The magnitude of these challenges have increased as the use of multiple communication channels has become a standard business practice. Owing to the proliferation of technology, customers today are accustomed to switching between channels and [...]

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