A US Retailer Identified Customer Pain Points & Reduced Customer Service Costs by 14% Using a Customer Journey Mapping Framework

A US Retailer Identified Customer Pain Points & Reduced Customer Service Costs by 14% Using a Customer Journey Mapping Framework

Engagement Summary The customer journey mapping framework revolves around the processes that help you accurately map and track the customer journey. It plays a crucial role in helping businesses understand and analyze the interactions at each touchpoint in order to address customer needs and improve the service efficiency. From the moment a customer is introduced […]

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