Creating Great Customer Experiences with Customer Journey Mapping – A Quantzig Success Story

Creating Great Customer Experiences with Customer Journey Mapping – A Quantzig Success Story

Customer Journey Mapping: A Key Aspect of Digital Transformations About the Client The client is a medium-sized interactive home entertainment retail enterprise, established in 1982, with 600 employees. The company is headquartered in Central Europe and operates in Canada and North America. The Business Challenge The retail industry is facing a massive once-in-a-generation disruption. Retailers [...]

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