Customer Loyalty Programs and Its Impact on Customer Retention – A Case Study on the Telecom Industry In India

Customer Loyalty Programs and Its Impact on Customer Retention – A Case Study on the Telecom Industry In India

Client’s Challenge: The telecom industry in India is a rapidly evolving one due to which players face new challenges associated with transparency in business operations and inconsistency in delivering customer experiences. Due to factors such as these, fostering loyalty among customers is becoming increasingly tenuous for companies. The client, one of the biggest operators in […]

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