CASE STUDY

Patient Journey Analysis Helped a Renowned Dental Services Provider Enhance their Service Efficiency

Feb 22, 2018

The client: A renowned dental services provider

Area of engagement: Patient journey

The global dental services space is considered to be one of the fastest-growing markets in the healthcare industry. Dental services at large comprise of diagnosis, prevention, and treatment of diseases concerned with the oral activity. The growth of the dental services space can be attributed to the rising number of people suffering from periodontal disease, growing private health insurance coverages, and escalating demand for cosmetic dentistry. Additional factors such as the rising geriatric population, changing lifestyles, and increasing incidences of dental caries will spur the adoption of dental services among the populace.

Patient journey analytics can help identify the most effective drugs or treatment patterns based on a detailed analysis of patient journeys, contact us to know more. 

Here are some of the factors influencing the growth of the dental services space:

  • An aging population: According to recent statistics, it is estimated that the number of elderly people in the United States grew at a rate of 15% over the last decade. This has subsequently resulted in the need for treating illnesses such as loose dentures and oral complications.

  • Rising healthcare costs: In recent years, healthcare costs, especially in the dental services sector, have increased owing to a considerable rise in the number of patients. Consequently, organizations have been forced to improve their technological capabilities to bridge the gap for reliable and affordable services. Moreover, the rising government initiatives to offer low-cost services to the customers are compelling businesses to meet the demands of the customers.

To address such challenges and assess the growing demands for dental services, organizations are leveraging patient journey analysis solutions. Patient journey analysis helps patients gain a deeper understanding of the healthcare process. Moreover, the solution also allows businesses to bolster their health outcomes and uncover opportunities.

We adopt a holistic approach that brings together qualitative and quantitative methods to offers comprehensive insights on the patient journey. Request a free proposal for more solution insights.

The Business Challenge

The client, a renowned dental services provider, wanted to gain a better understanding of the patient’s journey in the healthcare system. With the help of Quantzig’s patient journey analysis, the client wanted to understand the patient’s responsiveness to the medications and further improve the quality of care and release resources. Moreover, with the help of our solution, the dental services provider wanted to devise strategies to monitor the patients effectively and gain end-to-end visibility into the healthcare system. The primary objective of the client was to understand the patient’s experience and maximize the quality and efficiency of clinical management.

patient journey

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Patient Journey Analysis Solution Benefits

Strategies that we recommend to improve healthcare efficiency and enhance the ROI.

The patient journey analysis solution offered by Quantzig helped the dental services provider better engage with patients and understand their individual needs and challenges. The solution further allowed the client to implement new drug discovery projects and explore robust commercialization strategies to help patients’ meet their own health goals. The patient journey analysis also allowed the dental services provider to gain an accurate picture of physicians prescribing behavior, treatment regimens, and the flow of the treatment.

Patient Journey Analysis Predictive Insights

The patient journey analysis solution offered by Quantzig assisted the dental services provider to interact with the patients effectively and allocate their resources to meet patients’ requirements. The client was able to identify the gaps in the treatment patterns and efficiently diagnose and improve the treatment patterns.

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