Patient Journey Mapping Helped a Renowned Pharmaceutical Industry Firm to Enhance their Service Efficiency and Improve Customer Experiences

Patient Journey Mapping Helped a Renowned Pharmaceutical Industry Firm to Enhance their Service Efficiency and Improve Customer Experiences

Mapping the Impending Pharmaceutical Industry Disruptions Through Patient Journey Mapping About the Client The client is an American pharmaceutical company headquartered in California that specializes in developing novel human therapeutics, with a focus on cardiovascular disease, oncology, bone health, neuroscience, nephrology, and inflammation. Business Challenge The client, a leading company in the pharmaceutical industry, noted […]

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