CASE STUDY

Sales Forecasting Enables a Telco Company to Increase Their Customer Intimacy By 15%

Nov 30, 2017

At present, telco companies across the globe are witnessing increasing pressures to spur competence in their business processes and explore new opportunities. Additionally, due to the radical shift toward innovations, notable telco companies have become more concerned about delivering efficient communication services to the customers. To proficiently meet the needs and demands of the data-driven customers, telecommunications industry players are facing the need for robust sales forecast solutions to expand their service portfolios and upgrade their current networking capabilities. Sales forecast solutions help telco companies to retain potential customers and evaluate the capability of salespersons to acquire new customers. Furthermore, telecom industry players can leverage the use of sales forecast solutions to manually record sales data and increase their focus on marketing efforts.

With years of expertise in offering a plethora of solutions, Quantzig’s sales forecast solutions help firms address issues pertaining to fraud and churn reduction. Contact us for personalized solution insights.

The Business Challenge

A notable telco company with business units spread across the globe was facing predicaments in identifying opportunities to optimize costs in the telecommunications industry. The client was also facing challenges in maximizing their revenue potential. As a result, the telco company wanted to leverage the use of Quantzig’s sales forecast solutions. Additionally, the telco company wanted to deliver better services to the customers and improve the quality of the service offerings. Furthermore, they also wanted to implement robust predictive models to evaluate customer attrition levels.

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Sales Forecast Solutions Benefits for the Telco Company

The notable telecom company was able to improve customer retention and promote brand loyalty with the help of Quantzig’s sales forecast solutions. Additionally, the client was able to boost customer loyalty and spend and improve network quality owing to the rising consumer centricity. Furthermore, the client was able to diversify their revenue streams and ensure better services to the customers by conducting model refinements and shorter time-to-market for the services.

Sales Forecast Solutions Predictive Insights

  • Identified opportunities and design new service offerings
  • Helped operators optimize their service capabilities
  • Improved performance of existing infrastructure and supported different network standards
  • Enhanced M2M connections by 20% and offered new value-added services to the customers
  • 15% increase in customer intimacy and individual customer service
  • Personalized customer journeys and providing a better experience for the customers

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