Customer Sentiment Analysis in the Hospitality Industry | A Success Story by Quantzig

Customer Sentiment Analysis Helps Determine Promoters and Detractors for a Leading Player in the Hospitality Industry

Customer Sentiment Analysis Helps Determine Promoters and Detractors for a Leading Player in the Hospitality Industry

“Having access to online customer conversations provided an abundance of opportunities to understand our customers better by identifying key trends, measuring the gap, and designing and proposing business cases and implementing solutions.” About the Client The client is a leading player in the hospitality industry in Finland, with over 1,500 staff and a network of [...]

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