CASE STUDY

Quantzig’s Patient Engagement Solution Assists a Renowned Medical Imaging Services Provider to Improve Patient Satisfaction Levels by 15%

Mar 9, 2018

The client- A renowned medical imaging services provider

Area of engagement- Patient engagement

Medical imaging can be defined as the process of creating visual representations of the interior of a body for better medical intervention. The growing concern for health and wellness among the populace is compelling businesses to redefine their technological capabilities. However, the industry at large will witness a drastic change due to the relentless growth of novel technologies and the entry of new players. The growth of the medical imaging sector can also be attributed to factors such as the prevalence of chronic diseases, technological advancements in diagnostic imaging modalities, and rising awareness among the patients about early diagnosis.

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Here are some of the factors that may curtail the growth of the medical imaging sector over the next couple of years:

  • High costs: Today, customers are well informed and are always on the lookout for effective ways to reduce costs, improve quality, and increase access to healthcare services. Organizations, on the other hand, should look for promising solutions to improve patient outcomes while focusing on reducing costs. This poses a major challenge for medical imaging equipment manufacturers as the cost of components used in such equipment is extremely high.

  • Changing regulatory environment: With healthcare gaining prominence among the consumers, businesses in the medical imaging sector have been compelled to adhere to the regulatory standards set by the authorities. Moreover, organizations should also ensure that the services offered should be of the highest quality. The transition from fee-for-service to a patient-centric model is also compelling businesses to include new technologies into their current healthcare infrastructure.

To counter these challenges and identify new opportunities for growth, organizations have started leveraging analytics solutions to improve patient engagement. Quantzig’s patient engagement solution helps medical imaging service providers to offer better access to health information. Our patient engagement solution also helps businesses build brand loyalty through better engagements.

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The Business Challenge

A renowned medical imaging services provider wanted to gain better visibility into their patients’ health information. They also wanted to empower their patients so that they are able to make better decisions when it comes to their health and reduces medical spending. The medical imaging client also wanted to utilize mobile technologies and real-time virtual coaching to encourage individuals to improve their adherence to a medical regimen.

QZ-patient engagement

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The Solution Benefits and the Business Impact

Strategies that we recommend to improve healthcare efficiency and enhance business performance.

The patient engagement solution offered by Quantzig helped the medical imaging services provider to better connect with their patients and offer seamless and reliable services. The engagement also sought ways for the client to better interact with their patients and provide better health information. With our help, the medical imaging services provider was able to offer better patient care and improve patient satisfaction levels while reducing the costs. The engagement also helped the medical imaging client to achieve greater savings and establish a strong competitive advantage.

Patient Engagement Solution Predictive Insights

Quantzig’s patient engagement solution helps streamline the patient check-in process and offers enhanced front-office productivity, and data accuracy.

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