Category: Sales Analytics

Telco Company

Success Story of a Leading Telco Company Achieving Improved Sales Performance with the Aid of Quantzig’s Salesforce Analytics Solution

What the Client Wanted

The telco company wanted to identify key metrics to improve product sales performance in the challenging telco systems market while earning brand loyalty among the customer basRequest Proposale.

The Outcome

Quantzig’s robust telco analytics solution helped the client improve their communication with the customers, understand their needs, and their opinion on the performance of the telco company. This guided the client in reshaping their business module into a more customer-centric business strategy. The telco analytics solution, which included an analysis of the salesforce, also uncovered new areas of investment in the competitive market of telco systems, which consequently maximized their EBITDA margin.


Global Telecom Industry Overview

The telecom industry features internet service providers, cable and satellite companies, and wireless operators who facilitate easy and fast mode of communication via the phone or the internet. With developments being made in every stratum of the society, the telco systems market has witnessed exponential growth in all terms. However, the market growth of this sector is highly influenced by the dynamic technological trends. Hence, to stay afloat in this dynamic market, the telco company should adapt to the changing trends and deliver their core services in accordance with consumers’ demand.


Telco Company Challenges

Emergence of new data vendors: The trend of digitalization has been cashed in by scores of enterprises who are offering a wider variety of data services; thereby, thinning the line between a telco company and technology providers. In order to stay afloat in the competitive telco systems market, companies are allocating more resources to develop newer telecom products, which is subsequently resulting in depleting profit margins.

Integration of the IoT: IoT is predicted to be the next big thing in the communicationRequest Solution Demos platform, which will connect about 21 billion devices by 2020. This, in turn, will pose an immense challenge for a telco company to render its platform functional to accommodate IoT.


About the Client

A well-known telco company offering telephone and data communication services across the globe.

Client’s Challenge

The telco company was challenged with unmet sales target with their newer product portfolio across certain regions. Even after executing a major brand campaign, some of the products failed to appeal to the digitized customers. In addition to this, the telco company required better visibility of the telco systems market ecosystem to expand their product portfolio in a profitable manner.


Summary of our salesforce analytics engagement

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Business Impact

Quantzig’s telco analytics solution offered detailed insights into real-time performance metrics which helped the telco company in remodeling their inventory into a more scalable product portfolio. It guided the company in adopting cost-effective strategies to create and market products which ensured maximum sales with minimized inventory and production costs. Reduction in production expenditure gave the telco company liberty to invest in new and lucrative areas, where according to Quantzig’s salesforce analytics experts, the products were in high demand.

Salesforce Analytics Solution Insights

Companies offering telco systems can leverage Quantzig’s salesforce analytics to identify performance indicators and important metrics for organizational growth. Our solutions highlight growth opportunities that help the telco company to improve the sales performance of their products. Telco analytics also helps to bridge the gap between customer’s expectations and a telco company’s vision while marketing the product. It also offers step-by-step analysis of the company’s sales data and helps to devise accurate sales forecast business models that help in revenue generation and brand scalability in the hyper-dynamic market for telco systems.


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Salesforce Dashboard

Developing an Effective Salesforce Dashboard for a Health Care Services Provider

What the Client Wanted

Develop and implement a salesforce dashboard to closely monitor salesforce effectiveness in the health care services segment.

The Outcome

This salesforce analytics engagement entailed the implementation of a new salesforce dashboard that helped the health care services provider to improve business processes and drive revenue growth. The salesforce dashboard also enhanced the visibility of real-time data; thereby, increasing speed and agility that is required to refine business functions and improve results.

Overview of the Healthcare Services Industry

With outcomes, quality of service, and value becoming the watchwords for leading healthcare services providers, stakeholders in this sector are increasingly focusing on implementing profitable and state-of-the-art techniques to deliver patient-centric services. Additionally, the health care services sector has been facing several challenges owing to declining margins and revenue pressures. Such factors are anticipated to persist in the coming years due to infrastructure upgrades, the rise in demand, and technological and therapeutic developments.

However, a successful transition to value-based health care services requires the market players to look beyond transaction-based treatments and focus on the providing holistic services. Implementing innovative healthcare models Request Proposalbased on analytics and data help health care services players to leverage the efficiency of services- Quantzig’s salesforce analytics is one such solution that aims to change the way health care firms deliver care.


Healthcare Services Industry Challenges

  • Implementing data analytics: Implementing big data helps gain meaningful insights into real world data to enhance patient outcomes. However, health care services providers face several challenges in establishing a secure database for collecting and analyzing healthcare data.
  • Overall consumer health: Health care services firms are now focusing on the consumer’s overall health by emphasizing on value-based care. This requires them to gain a detailed understanding of the unique heal care services and needs of various population segments.

About the Client

A prominent healthcare services provider.

Client’s Challenge

To identify the performance indicators and key metrics of organizational growth, the client – a leading healthcare services provider – approached Quantzig. The client wanted to leverage Quantzig’s vast experience in salesforce analytics to their benefit and gain actionable insights to enhance the efficiency of their services by developing a robust salesforce dashboard.


Benefits of our salesforce analytics engagement

Salesforce Dashboard

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Business Impact

With the help of Quantzig’s salesforce analytics solution, the client was able to implement a salesforce dashboard to aggregate patient data from several sources across the organization. This assisted them to curate health care data and identify key performance metrics.

By devising an effective salesforce dashboard, the client was able to gain a panoramic view of customer demands across various segments. The salesforce dashboard also helped the client to revolutionize patient care by turning valuable data into meaningful insights and enhancing the development process to introduce new products to the market at a faster pace.

Salesforce Analytics Solution Insights

Analytics-based platforms are gaining extensive applicability in a number of industry domains and are poised to witness wide-spread adoption in the coming years. Also, with the innumerable challenges that have unfolded in today’s rapidly changing health care services market, salesforce dashboards act as a key performance indicator that reports past performance while offering detailed real-time insights to help improve the efficiency of services.


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Broadband services

Salesforce Analytics Engagement: Accurate Sales Forecast Helps a Broadband Services Client to Make Intelligent Business Decisions

What the Client Wanted

The broadband services provider wanted to implement and leverage accurate sales forecast based solutions to optimize expansion and purchase plans.

The Outcome

With the help of Quantzig’s salesforce analytics, the broadband services provider devised an accurate sales forecast model that help them predict actual sales with an accuracy of about 94%. The sales forecast model also helped the client to manage a variety of business functions including demand and supply discrepancies.

Summary of the Broadband Services Industry

The rise in internet usage across the globe has significantly profited the companies offering broadband services. The ongoing regulatory overhaul is expected to further drive government-subsidized network expansions; thereby, increasing the number of broadband subscribers. Also, the rising demand for broadband services from the growing business segments along with the thrust towards expansion of broadband services in the rural markets is expected to drive industry revenue in the coming years.

However, the widespread internet accessibility continues to pose a major challenge for players in the broadband services sector. Many such factors have prompted broadband services providers to invest heavily in deploying new infrastructure to boost speed and offer enhanced services. To sustain themselves amidst the growing global competition, companies offering broadband services will have to adopt better infrastructure or implement innovative infrastructural changes Request Proposalsuch as the ones that require lesser investments to support higher bandwidths. Moreover, the adoption of IPv6 also offers innumerable opportunities to improve services by eliminating the need for a network address translation service (NATS) and resolving the threat of insufficient internet IP addresses.

Industry Challenges

  • The GRC challenge: Governance, Risk or Compliance (GRC) challenges arising as a result of changing regulations make it a necessity for broadband services providers to enhance operational transparency. However, developing and maintaining a successful GRC management strategy requires a holistic and proactive approach.
  • The hybrid infrastructure: The hybrid infrastructure includes both cloud and premise-based elements- managing, which is a major challenge for broadband services providers.

About the Client

A major European broadband services provider with an annual revenue of over USD 350 billion.

Client’s Challenge

To devise accurate sales forecast models, the client – a leading broadband services provider – approached Quantzig to leverage salesforce analytics solutions. The client was facing difficulties in forecasting sales to match demand. As a result of which the management wanted to review sales to understand the correlations and develop accurate sales forecast models. Furthermore, they wanted to leverage salesforce analytics to develop a sales dashboard that offers real-time insights on sales performance.


Summary of our salesforce analytics engagement

Broadband services

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Business Impact

With the help of Quantzig’s salesforce analytics solution, the client was able to develop integrated dashboards that helped drive decision-making. The salesforce analytics solution also helped the client to devise an accurate sales forecast model that predicted sales with an accuracy of around 94%. Additionally, our team helped the client in understanding their sales ecosystem, which included- company structure, systems, business processes, and key competitors.

Salesforce Analytics Solution Insights

Quantzig’s salesforce analytics solution helps broadband services providers to review sales data and extract meaningful insights to create accurate sales forecast models. It also offers detailed insights into future revenues thereby, enabling organizations to identify the best way to maximize benefits from future changes in the economy.


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Electronic Contract Manufacturing

Salesforce Performance Optimization for a Leading Electronic Contract Manufacturing Client Helps in Maximizing Salesforce Productivity and Minimizing Attrition

The client: An electronic contract manufacturing company, Size: >$93 billion in revenue, Area of engagement: Salesforce performance optimization

Electronic contract manufacturing is a form of outsourcing that provides a wide range of core manufacturing capabilities. Electronic contract manufacturers usually contract with organizations to manufacture electronic products on their behalf. Growing functionalities, such as component assembly, sub-assembly manufacturing, QZ- Request free proposalengineering, and design of printed circuit boards, and functional testing offered by contract manufacturing companies are expected to drive the contract manufacturing industry’s growth.

The Business Challenge

With an aim to track and optimize the performance of their sales force, the client – a renowned electronic contract manufacturing company based out of the US with more than USD 93 billion in revenues – wanted to develop a solution for salesforce retention and optimize their strategy to improve conversion rate. As a result of stiff competition in the market – and the need to ensure that their customers continue availing their products – there was a need to re-strategize their existing strategy and salesforce productivity.

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The Solution Benefits and the Business Impact

With the help of Quantzig’s salesforce performance optimization solution, the electronic contract manufacturing client gained a clear understanding of the impact of training and compensation levels of the salesforce. They also identified factors that affected the growth, success, and tenure of candidates after training to ensure maximum ROI from current agents. This helped them minimize agent attrition and maximize salesforce productivity.

Salesforce Performance Optimization Predictive Insights

Quantzig’s salesforce performance optimization solution assists firms in the telecom industry to understand the key factors affecting the performance of the salesforce, minimize agent attrition, and maximize sale force productivity. Companies can also gain real-time updates and insights into the agent’s performance, operational metrics, call details, and training of new recruits.


However, our in-depth analysis of the telecom industry shows that electronic contract manufacturing firms across the globe are facing challenges in terms of:

  • Assigning the right team: Working with any contract manufacturing firm, companies will go through distinct phases, which include contract manufacturer selection, contract and price negotiations, transition, and ongoing management. Each phase requires a different skill set – meaning that firms must be ready to tap into different levels of expertise.
  • Reducing inventory liabilities: A big problem for firms in this industry, especially those with leaner staffing levels and broader functional responsibilities, is that they do not ask the right questions early enough. Moreover, most companies do not enter the contract manufacturing relationship with a strong understanding of what their liability profile might look like; they often find out later when they get a charge for excess or outdated inventory.

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Animal Feed

Merchandising Analytics: Leveraging Category Planning for a Leading Animal Feed Manufacturer

The client: A leading animal feed manufacturer, Size: >$20 billion in revenue, Area of engagement: Merchandising Analytics

The consumption of animal products and livestock raising make a crucial contribution to the economy as well as the nutritional well-being of millions of people around the world. Animal feed plays a pivotal role in the global food and beverage industry and is also the most substantial and essential component in ensuring the supply of abundant, safe, and affordable animal proteins.

The animal feed manufacturing sector is expected to reach an estimated 1 billion tonnes annually. QZ- Request free proposalThe production and sale of manufactured animal feed products takes place in more than 130 countries and involves several skilled workers, technicians, managers, and other such professionals.

The Business Challenge

Company Description- A leading food and beverage industry client specializing in the manufacture and distribution of animal feed.

The animal feed manufacturer approached our team of merchandising analytics experts to help them leverage category planning-based solutions. The client was looking at developing a customer-centric merchandising strategy for pricing, promotion, assortment, and many such factors. Also, the animal feed manufacturer wanted to harmonize difficult and disparate data sources to create a unified view of the business units.

Animal Feed

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The Solution and the Business Impact

Leveraging Quantzig’s merchandising analytics solution assisted the animal feed manufacturer in enhancing their service and product offerings to suit the needs of their customers. The solution offered also helped them garner insights that led to the development of a merchandising plan that had the highest probability of engaging customers in relevant ways.

Merchandising Analytics Predictive Insights

In today’s competitive business scenario, leading players in the food and beverage industry are continuously exposed to unlimited customer data and are pressurized to make decisions based on that data. Quantzig’s merchandising analytics provides actionable insights that help animal feed manufacturers manage their ‘on-the-shelf’ performance and enhance their overall merchandising effectiveness. Moreover, it also enables them to work smarter by making better-informed decisions as they are in a better position to understand their global business processes.


Animal feed industry challenges:

  • Demand for local proteins- For major players within the animal feed manufacturing space, there is an increasing pressure to replace common protein sources like soybeans with less globalized ones. Also, the easy availability of local protein sources further fuels the demand.
  • Use of GMO- Another factor affecting the growth of the animal feed manufacturing sector is the use of GMO. The worldwide acceptance of GMO will be a major factor in determining the growth of the market.
  • Methods of feed production- About 300 million tonnes of animal feed is produced directly by using farm mixing techniques. This poses a major challenge as food safety authorities do not regularly audit mixing by farmers unless there is an issue.

Every animal feed manufacturer has a plethora of concerns that are focused on production, cost, and competition. Those who engage in preparing feed for the animals have an ever-increasing burden of issues that are largely beyond their reach. Therefore, it is essential to adopt specific practices that will help them enhance their overall business efficiency. Merchandising analytics is one such solution that will go a long way in assisting firms to improve their overall performance.


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Customer Analytics for Telecom Industry

Salesforce Analytics Helps a Telecom Industry Client Promote Sales and Business Development

The client: Telecom industry major, Size: >$4 billion in revenue, Area of engagement: Salesforce analytics

The global telecom industry typically includes internet service providers, wireless operators, cable and satellite companies that make communication possible through the phone or the Internet. These establishments create a set-up that allows data to be sent anywhere in the world. The telecom industry is primarily driven by the ongoing technological innovations and developments to offer a wide range of facilities at low-cost margins. Furthermore, the emergence of the internet over the past couple of decades has boosted the growth of this industry.

Although the industry is witnessing a promising growth, certain factors are expected to hinder the growth of the telecom industry. These factors include:

  • Increasing competition: Over the past few years, there has been a substantial increase in the competition among over the top (OTT) services providers. Also, according to a recent research report, it is estimated that approximately 2.5 billion people use messaging apps globally, which is further increasing the level of competition between service providers.
  • Innovations: Firms within the telecom industry space are under pressure to develop a platform that supports the latest technology owing to the relentless growth in innovations. Moreover, with the integration of IoT services, connecting devices have become more seamless.

Many such factors are compelling telecom industry players to leverage the use of salesforce analytics. Salesforce analytics helps leading firms in this industry space to offer personalized experiences to the customers. QZ- Request free proposalSalesforce analytics also helps businesses better engage with customers and improve customer loyalty.

The Business Challenge

The client, a leading telecom industry player with business operations spread across the globe, wanted to deliver offerings at an affordable rate of interest better. With the help of salesforce analytics, the client wanted to offer a convenient user experience and improve customer loyalty. The client also wanted to revamp their existing architecture and engage more with the customers to enhance their overall productivity.

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Salesforce Analytics Benefits

Strategies that we recommended based on our analysis to help clients promote sales and business development

Ouantzig’s salesforce analytics engagement helped the client address the real-time needs of the customers based on their expectations. The salesforce analytics solution also helped the client effectively manage workflows and processes to increase efficiency, transparency, and profitability. This engagement also assisted the client in comprehending customer behavior and reach out to them seamlessly.

Sales Force Analytics Predictive Insights

With the help of Quantzig’s salesforce analytics, telcos can better understand the customers and make quick data-driven actions. Firms can also gain actionable insights into the marketing performance and the impact on sales revenues. Furthermore, salesforce analytics helps companies effectively analyze customers’ engagement with their products and service offerings to generate better ROI.


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Telco Company

Sales Forecasting Enables a Telco Company to increase Their Customer Intimacy By 15%

At present, telco companies across the globe are witnessing increasing pressures to spur competence in their business processes and explore new opportunities. Additionally, due to the radical shift toward innovations, notable telco companies have become more concerned about delivering efficient communication services to the customers. To proficiently meet the needs and demands of the data-driven customers, telecommunications industry players are facing the need for robust sales forecast solutions to expand their service portfolios and upgrade their current networking capabilities. Sales forecast solutions help telco companies to retain the potential customers and evaluate the capability of salespersons to acquire new customers. QZ- request a demoFurthermore, telecom industry players can leverage the use of sales forecast solutions to manually record sales data and increase their focus on marketing efforts.

With years of expertise in offering a plethora of solutions, Quantzig’s sales forecast solutions help firms address issues pertaining to fraud and churn reduction.

The Business Challenge

A notable telco company with business units spread across the globe was facing predicaments in identifying opportunities to optimize costs in the telecommunications industry. The client was also facing challenges in maximizing their revenue potential. As a result, the telco company wanted to leverage the use of Quantzig’s sales forecast solutions. Additionally, the telco company wanted to deliver better services to the customers and improve the quality of the service offerings. Furthermore, they also wanted to implement robust predictive models to evaluate customer attrition levels.

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Sales Forecast Solutions Benefits for the Telco Company

The notable telecom company was able to improve customer retention and promote brand loyalty with the help of Quantzig’s sales forecast solutions. Additionally, the client was able to boost customer loyalty and spend and improve network quality owing to the rising consumer centricity. Furthermore, the client was able to diversify their revenue streams and ensure better services to the customers by conducting model refinements and shorter time-to-market for the services.

Sales Forecast Solutions Predictive Insights:

  • Identified opportunities and designed new service offerings
  • Helped operators optimize their service capabilities
  • Improved performance of existing infrastructure and supported different network standards
  • Enhanced M2M connections by 20% and offered new value-added services to the customers
  • 15% increase in customer intimacy and individual customer service
  • Personalized customer journeys and provided better experience for the customers

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Water filter products

Sales Forecasting for a Water Filter Products Supplier Helps in Real World Business Forecasting

In the current fast-paced environment, organizations are facing robust challenges in accurately forecasting sales, reducing the loss of revenue, and streamlining their inventory levels. A recent survey projected that a considerable number of manufacturers consider sales forecasting as an effective strategy to achieve their business objectives. In the water filter products space, sales forecasting helps organizations understand the product demand, develop an on-hand inventory, and further shape the pricing strategy. Effectively implementing sales forecasting helps in developing better financial forecasts, in turn, enhancing bottom line performance. From the suppliers’ perspective, organizations can improve lead-time, increase revenues, and streamline production.

With years of expertise in offering a plethora of services, Quantzig’s sales forecast solution provides better visibility to the client in terms of sales performance and the future buying behavior. Our solution also delivered superior product pricing while improving service levels and customer loyalty in the water filter products space. Through a robust engagement, the client could further automate the data entry process, demand volatility, and ensure better supply chain visibility. Quantzig’s solution also helped the client monitor accuracy in sales and improve financial planning.QZ_DEMO

The Business Challenge

A renowned water filter products supplier with a considerable number of offices across the globe was facing predicament forecasting their sales and meeting the right target audience. The client wanted to effectively track their sales performance and predict the future performance at the volume, revenue, and profit level. They also wanted to effectively analyze the sales data based on products and by customers.

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Sales Forecasting Solution Benefits

Through a robust engagement, the client was able to gain a clear and accurate view of customers’ demands and optimize inventory levels. The engagement also further assisted the client improve their lead times, increase revenues, unit sales, and SKU projections. Furthermore, the client was able to collaborate in real-time with the sales and demand teams and gained better visibility into the sales performance.  Sales forecasting solution further assisted the client to robustly resolve supply chain complexities and deliver superior product pricing without compromising their margins and cash flow.

Sales Forecasting Solution Predictive Insights

  • Determine how to best allocate the resources and optimize financial performance
  • Improve product scheduling, inventory management, and financial planning
  • Improve service levels, reputation, and customer loyalty
  • Effectively monitor accuracy and forecast sales performance

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Pricing Analytics

Increasing Product Sales for Automotive Components Manufacturer Through an Effective Sales Forecast Solution

In this rapidly changing business environment, sales forecast becomes an integral part of business management. Especially in the automotive landscape, sales forecast helps companies effectively manage the inventory, cash flow, and implement a strategic plan for sustenance of the market. Moreover, through a robust sales forecast solution, organizations can further estimate the quantity of goods and services and the profits associated with their sales. Furthermore, organizations can also leverage the use of sales forecast to systematically devise business plans; thereby, reducing the risks and wastage of allocated resources. Moreover, in this competitive-centric environment, sales forecast helps leading automotive businesses to prepare a budget for the future and determine the required production capacity. Based on the market performance, sales forecast can also help businesses to include products to the existing portfolio and subsequently drop the non-performing products and services. Accurately forecasting sales can further reduce the problems associated with cash flow and production and act in accordance to effectively retain staff and financing needs.

Quantzig’s sales forecast solution assists the client to implement an effective tool in monitoring and managing businesses. The client can further identify problems and opportunities in the automotive space and further analyze churn rates of the customers. Quantzig’s sales forecast solution also helps organizations to attract new customers and make better-informed decisions.QZ_DEMO

The Business Challenge

Like all other manufacturing companies, a leading automotive components manufacturer wanted to understand their sales performance. In the initial days, the client saw significant growth in their market shares. However, with the entry of a considerable number of competitors, the automotive components manufacturer started facing challenges retaining their market shares. The client wanted to devise effective strategies to improve product sales and enhance their offerings across the niche market segments. The client also wanted to forecast sales to effectively plan production processes and achieve its goals in terms of sales revenue, efficiency improvement, and customer care.

The primary objective of the engagement was to revamp the existing sales architecture and devise more effective sales plan.

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Sales Forecast Solution Benefits

After gaining a detailed information, the client was able improve marketing performance, gain more profit, and plan policies. This helped the client effectively monitor competitive product or segment trends. Additionally, the client was able to analyze customer growth and track the latest technology development in the automotive space. Quantzig also helped the client forecast past sales data, industry-wide comparisons, and economic trends. This helped them predict short-term and long-term performance and make informed business decisions.

Sales Forecast Solutions Predictive Insights:

  • Efficiently allocate resources to meet the demands
  • Predict and forecast the sales revenue
  • Effectively plan the future growth of the company
  • Manage workforce, cash flow, and resources
  • Acquire investment capital and maximize the ROI

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