Category: Sales Analytics

Telco Company

Success Story of a Leading Telco Company Achieving Improved Sales Performance with the Aid of Quantzig’s Salesforce Analytics Solution

What the Client Wanted

The telco company wanted to identify key metrics to improve product sales performance in the challenging telco systems market while earning brand loyalty among the customer basRequest Proposale.

The Outcome

Quantzig’s robust telco analytics solution helped the client improve their communication with the customers, understand their needs, and their opinion on the performance of the telco company. This guided the client in reshaping their business module into a more customer-centric business strategy. The telco analytics solution, which included an analysis of the salesforce, also uncovered new areas of investment in the competitive market of telco systems, which consequently maximized their EBITDA margin.


Global Telecom Industry Overview

The telecom industry features internet service providers, cable and satellite companies, and wireless operators who facilitate easy and fast mode of communication via the phone or the internet. With developments being made in every stratum of the society, the telco systems market has witnessed exponential growth in all terms. However, the market growth of this sector is highly influenced by the dynamic technological trends. Hence, to stay afloat in this dynamic market, the telco company should adapt to the changing trends and deliver their core services in accordance with consumers’ demand.


Telco Company Challenges

Emergence of new data vendors: The trend of digitalization has been cashed in by scores of enterprises who are offering a wider variety of data services; thereby, thinning the line between a telco company and technology providers. In order to stay afloat in the competitive telco systems market, companies are allocating more resources to develop newer telecom products, which is subsequently resulting in depleting profit margins.

Integration of the IoT: IoT is predicted to be the next big thing in the communicationRequest Solution Demos platform, which will connect about 21 billion devices by 2020. This, in turn, will pose an immense challenge for a telco company to render its platform functional to accommodate IoT.


About the Client

A well-known telco company offering telephone and data communication services across the globe.

Client’s Challenge

The telco company was challenged with unmet sales target with their newer product portfolio across certain regions. Even after executing a major brand campaign, some of the products failed to appeal to the digitized customers. In addition to this, the telco company required better visibility of the telco systems market ecosystem to expand their product portfolio in a profitable manner.


Summary of our salesforce analytics engagement

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Business Impact

Quantzig’s telco analytics solution offered detailed insights into real-time performance metrics which helped the telco company in remodeling their inventory into a more scalable product portfolio. It guided the company in adopting cost-effective strategies to create and market products which ensured maximum sales with minimized inventory and production costs. Reduction in production expenditure gave the telco company liberty to invest in new and lucrative areas, where according to Quantzig’s salesforce analytics experts, the products were in high demand.

Salesforce Analytics Solution Insights

Companies offering telco systems can leverage Quantzig’s salesforce analytics to identify performance indicators and important metrics for organizational growth. Our solutions highlight growth opportunities that help the telco company to improve the sales performance of their products. Telco analytics also helps to bridge the gap between customer’s expectations and a telco company’s vision while marketing the product. It also offers step-by-step analysis of the company’s sales data and helps to devise accurate sales forecast business models that help in revenue generation and brand scalability in the hyper-dynamic market for telco systems.


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Salesforce Dashboard

Developing an Effective Salesforce Dashboard for a Health Care Services Provider

What the Client Wanted

Develop and implement a salesforce dashboard to closely monitor salesforce effectiveness in the health care services segment.

The Outcome

This salesforce analytics engagement entailed the implementation of a new salesforce dashboard that helped the health care services provider to improve business processes and drive revenue growth. The salesforce dashboard also enhanced the visibility of real-time data; thereby, increasing speed and agility that is required to refine business functions and improve results.

Overview of the Healthcare Services Industry

With outcomes, quality of service, and value becoming the watchwords for leading healthcare services providers, stakeholders in this sector are increasingly focusing on implementing profitable and state-of-the-art techniques to deliver patient-centric services. Additionally, the health care services sector has been facing several challenges owing to declining margins and revenue pressures. Such factors are anticipated to persist in the coming years due to infrastructure upgrades, the rise in demand, and technological and therapeutic developments.

However, a successful transition to value-based health care services requires the market players to look beyond transaction-based treatments and focus on the providing holistic services. Implementing innovative healthcare models Request Proposalbased on analytics and data help health care services players to leverage the efficiency of services- Quantzig’s salesforce analytics is one such solution that aims to change the way health care firms deliver care.


Healthcare Services Industry Challenges

  • Implementing data analytics: Implementing big data helps gain meaningful insights into real world data to enhance patient outcomes. However, health care services providers face several challenges in establishing a secure database for collecting and analyzing healthcare data.
  • Overall consumer health: Health care services firms are now focusing on the consumer’s overall health by emphasizing on value-based care. This requires them to gain a detailed understanding of the unique heal care services and needs of various population segments.

About the Client

A prominent healthcare services provider.

Client’s Challenge

To identify the performance indicators and key metrics of organizational growth, the client – a leading healthcare services provider – approached Quantzig. The client wanted to leverage Quantzig’s vast experience in salesforce analytics to their benefit and gain actionable insights to enhance the efficiency of their services by developing a robust salesforce dashboard.


Benefits of our salesforce analytics engagement

Salesforce Dashboard

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Business Impact

With the help of Quantzig’s salesforce analytics solution, the client was able to implement a salesforce dashboard to aggregate patient data from several sources across the organization. This assisted them to curate health care data and identify key performance metrics.

By devising an effective salesforce dashboard, the client was able to gain a panoramic view of customer demands across various segments. The salesforce dashboard also helped the client to revolutionize patient care by turning valuable data into meaningful insights and enhancing the development process to introduce new products to the market at a faster pace.

Salesforce Analytics Solution Insights

Analytics-based platforms are gaining extensive applicability in a number of industry domains and are poised to witness wide-spread adoption in the coming years. Also, with the innumerable challenges that have unfolded in today’s rapidly changing health care services market, salesforce dashboards act as a key performance indicator that reports past performance while offering detailed real-time insights to help improve the efficiency of services.


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Broadband services

Salesforce Analytics Engagement: Accurate Sales Forecast Helps a Broadband Services Client to Make Intelligent Business Decisions

What the Client Wanted

The broadband services provider wanted to implement and leverage accurate sales forecast based solutions to optimize expansion and purchase plans.

The Outcome

With the help of Quantzig’s salesforce analytics, the broadband services provider devised an accurate sales forecast model that help them predict actual sales with an accuracy of about 94%. The sales forecast model also helped the client to manage a variety of business functions including demand and supply discrepancies.

Summary of the Broadband Services Industry

The rise in internet usage across the globe has significantly profited the companies offering broadband services. The ongoing regulatory overhaul is expected to further drive government-subsidized network expansions; thereby, increasing the number of broadband subscribers. Also, the rising demand for broadband services from the growing business segments along with the thrust towards expansion of broadband services in the rural markets is expected to drive industry revenue in the coming years.

However, the widespread internet accessibility continues to pose a major challenge for players in the broadband services sector. Many such factors have prompted broadband services providers to invest heavily in deploying new infrastructure to boost speed and offer enhanced services. To sustain themselves amidst the growing global competition, companies offering broadband services will have to adopt better infrastructure or implement innovative infrastructural changes Request Proposalsuch as the ones that require lesser investments to support higher bandwidths. Moreover, the adoption of IPv6 also offers innumerable opportunities to improve services by eliminating the need for a network address translation service (NATS) and resolving the threat of insufficient internet IP addresses.

Industry Challenges

  • The GRC challenge: Governance, Risk or Compliance (GRC) challenges arising as a result of changing regulations make it a necessity for broadband services providers to enhance operational transparency. However, developing and maintaining a successful GRC management strategy requires a holistic and proactive approach.
  • The hybrid infrastructure: The hybrid infrastructure includes both cloud and premise-based elements- managing, which is a major challenge for broadband services providers.

About the Client

A major European broadband services provider with an annual revenue of over USD 350 billion.

Client’s Challenge

To devise accurate sales forecast models, the client – a leading broadband services provider – approached Quantzig to leverage salesforce analytics solutions. The client was facing difficulties in forecasting sales to match demand. As a result of which the management wanted to review sales to understand the correlations and develop accurate sales forecast models. Furthermore, they wanted to leverage salesforce analytics to develop a sales dashboard that offers real-time insights on sales performance.


Summary of our salesforce analytics engagement

Broadband services

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Business Impact

With the help of Quantzig’s salesforce analytics solution, the client was able to develop integrated dashboards that helped drive decision-making. The salesforce analytics solution also helped the client to devise an accurate sales forecast model that predicted sales with an accuracy of around 94%. Additionally, our team helped the client in understanding their sales ecosystem, which included- company structure, systems, business processes, and key competitors.

Salesforce Analytics Solution Insights

Quantzig’s salesforce analytics solution helps broadband services providers to review sales data and extract meaningful insights to create accurate sales forecast models. It also offers detailed insights into future revenues thereby, enabling organizations to identify the best way to maximize benefits from future changes in the economy.


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