CASE STUDY

Social Media Listening Solutions Helped a Media Industry Client to Achieve a 35% Increase in ROAS

Jun 3, 2020

Engagement Summary

The media and entertainment industry must apply advanced analytics solutions to monitor conversations from social media and rely on social media intelligence for comprehensive audience insights and granular social media listening. Our social media listening solutions include features like an automated alert system and sentiment analysis that enable media service providers to accurately track and analyze social mentions and customer sentiments. After considering several solutions, the media and entertainment client collaborated with Quantzig to expand their offerings as per the consumer preference by leveraging social media monitoring and analytics.

The Client’s Challenge

The client is an American online media services provider with its primary business revenue being generated from its subscription-based OTT platform offering media services that included several in-house programs. Witnessing a high subscription rate amid the crisis, the client’s main challenge was to improve their service efficiency by offering customized services and recommending programs that matched the preferences of existing and potential customers across the globe. Key challenges faced by the client included:

If you are finding it difficult to measure the effectiveness of social media campaigns? Get in touch with our social media monitoring experts to know how we can help you outgrow competitors.

Problem Statement 1

Track customer engagement– The client was inundated with datasets generated from a diverse customer base and was unable to track & gauge the engagement rate of their programs. By leveraging social media listening they were looking forward to analyzing the engagement rate and their position in the competitive landscape.

Problem Statement 2

Expand offerings– With the consumption level of online media services witnessing an all-time high amid the crisis, the client witnessed a high demand for its services. The client wanted to use this opportunity to expand their product offerings but we’re finding it difficult to develop programs according to consumer preference.

Problem Statement 3

Gauge customer sentiment– With a vast portfolio of offerings the client found it increasingly difficult to track the overall customer sentiment towards their brand.

Our social media listening solutions can help you revamp your marketing communication strategy and improve customer engagement. Request a free proposal to gain in-depth insights into our advanced social media listening solutions.

How we Helped the Client

Quantzig’s social media listening solutions combined text mining and data clustering techniques to classify customer sentiments into different categories based on the potential of individual customers. To meet the client’s requirement the experts analyzed historic datasets which included minute details of customer sentiments, followed by a detailed classification that offered insights into the current customer preferences and the factors impacting them.

Within a very short span of time, the media and entertainment industry player was able to witness massive results. With the help of Quantzig’s social media listening solution, the client was able to effectively map social media engagement rates with key business outcomes. Our social media monitoring and web analytics experts also deployed an automation solution to map the client’s social media engagement with their customers. Therefore, it can be said that machine learning, social media monitoring, and web analytics-based efforts combined together helped the client to convert their unstructured information into lucid and real-time insights for timely action and better decision-making.

Business Outcome

The social media listening solutions provided granular insights into the customer preferences which helped the client to understand what the existing customers and potential customers are expecting from the online media platform. On developing programs as per the customer preference, the client witnessed a sharp increase in subscription rates. The client was also able to acquire a few mid-sized production houses and create content to suit the needs of its growing customer base.

With our social media analytics solutions, we help you to analyze the effectiveness of your customer interactions on various social media platforms. Request a free demo.

Social media listening solutions helped the client to:

  1. Expand product offerings
  2. Devise a robust marketing strategy
  3. Achieve a 35% increase in return on ad spend (ROAS)
  4. Enhance operational savings
  5. Reduce acquisition cost

Why Choose Quantzig’s Social Media Listening Solutions?

At Quantzig we believe that our advanced analytics-driven capabilities can transform any business. We have been working for nearly more than a decade on an approach to building brand value for media and entertainment companies. Our approach mainly involves the application of advanced analytics and artificial intelligence. We recently worked with a major online media services company which was at a severe social media listening disadvantage when compared with its competitors. We helped the client to deploy a data-driven social media monitoring approach to identify the opportunities and challenges and restructure their product offerings which finally resulted in better ROIs.

Ready to Harness Game-Changing Insights?

Request a free solution pilot to know how we can help you derive intelligent, actionable insights from complex, unstructured data with minimum effort to drive competitive readiness, market excellence, and success.

Recent Case Studies

Industries

Our advanced analytics expertise spans across industries, sectors, and functions, which enables us to deliver robust, agile solutions to all our clients. These are our core competencies, formed through years of experience.

Insights

Our free resources shed light on our extensive expertise and equip you with information to accelerate decision-making, growth, and innovation.

Share This
Talk to us