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Over 57% of business leaders expect contact center data volumes to continue increasing through 2021 across channels like phone, email, chatbots, messaging, website, and social media. Hence, customers and employees expect advanced capabilities that offer personalized...
A leading financial services provider, based out of the United Kingdom needed to optimize the operations of its credit and debit cards’ division. Having established its presence in the banking sector the client had a loyal customer base across the UK. To cater to the...
The Client A leading conglomerate in the United States. Industry Overview Typically, call centers are units set up by companies for inbound or outbound telephone calls. Inbound call centers usually deal with customer service and facilitating customer inquiries or...
Overview All the queries that a customer asks a call center gets recorded for quality and training purposes. However, not much analysis has been done with this huge pile of unstructured data, which is a major reason driving the need for big data analytics in the call...
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