Call Center Data Analytics: A Case Study on How a Leading Multi-National Company Identified and Improved Important Services That Were Negatively Affected Due to Longer Waiting Times

Call Center Data Analytics: A Case Study on How a Leading Multi-National Company Identified and Improved Important Services That Were Negatively Affected Due to Longer Waiting Times

The Client A leading conglomerate in the United States. Industry Overview Typically, call centers are units set up by companies for inbound or outbound telephone calls. Inbound call centers usually deal with customer service and facilitating customer inquiries or...

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