customer analysis

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A Three-Minute Guide to Customer Profile Analysis

A Three-Minute Guide to Customer Profile Analysis

With the increase in mobile device usage, broad accessibility of the internet, and the abundance of resources, modern consumers have become more informed and updated. Consequently, companies across industries are facing several challenges such as a rise in customer...

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Emerging Digital Media Industry Trends 2020

Emerging Digital Media Industry Trends 2020

Digital media companies often struggle when it comes to keeping up with the perpetual onslaught of new channels to reach targeted audiences. However, for digital media companies, the most challenging task is reaching out to the targeted audience. Effective engagement...

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Entertainment Industry Trends: What’s in Store for 2020?

Entertainment Industry Trends: What’s in Store for 2020?

The entertainment industry is evolving at an unprecedented rate globally. Coupled with growth, the challenges faced by this industry are also increasing due to factors such as increased pressure to enhance the customer experience. Moreover, the shift in customers'...

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Customer Profiling: Frequently Asked Questions (FAQs)

Customer Profiling: Frequently Asked Questions (FAQs)

What is Customer Profiling? Customer profiling is the method of analyzing the characteristics of the ideal customer based on different attributes. Businesses use the tool of customer profiling to understand their potential customers and make better decisions. Customer...

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A Holistic Guide to Customer Relationship Management

A Holistic Guide to Customer Relationship Management

What is Customer Relationship Management? Customer relationship management comprises strategies, practices, and technologies that companies use to manage and analyze customer interactions and data throughout the lifecycle of a customer, to improve customer retention,...

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Why Should Your Business Calculate Customer Lifetime Value?

Why Should Your Business Calculate Customer Lifetime Value?

Customer delight, customer satisfaction, user experience, and customer relationship have been the focus of every marketer in this new age. But why are marketers so obsessed with those terms instead of capturing new customers? For starters, it is predicted that it is...

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