A Leading European Air Transport Services Provider Leverages Customer Experience Analytics to Improve Customer Experience by 2X | Customer Success Story
The Client The client is a leading European airline company that provides air transportation services for both passengers and freight. The Business Challenge We live in a fast-changing world where the evolution of industries continues to accelerate owing to...
Customer Experience Analytics in the Telecom Sector: Why it Matters?
Business Challenge Today, telecommunications service providers across the globe are facing very low customer satisfaction levels and high attrition rates. The magnitude of these challenges have increased as the use of multiple communication channels has become a...
Customer Experience Analytics: Why customer experience counts in today’s digital era?
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