Telecom Service Provider Improves Customer Satisfaction Through the Implementation of a Real-time Customer Feedback Analytics Model

Telecom Service Provider Improves Customer Satisfaction Through the Implementation of a Real-time Customer Feedback Analytics Model

Business Challenge Improving the customer feedback mechanism. A leading telecom provider wanted to assess the feedback from customers on a near real-time basis to enable quick redressal of concerns and improve operations. Situation: Traditional customer feedback...

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