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Workforce Management Trends of 2021

Jun 14, 2021

Driven by the disruption of COVID-19 and enabled by technology, the world’s business leaders can redesign workforce management and redefine ways of working. Organizations are now rethinking workforce management, planning, performance, and experience strategies. Now, every organization focuses on creating value, making an impact, and moving beyond cost reduction. The future of optimal workforce management is being reshaped by technologies like robotic process automation, artificial intelligence, and machine learning. Organizations that successfully redefine their way of working to focus on humanitarian qualities enable their workforce to engage in activities such as identifying unseen problems and hidden opportunities. Addressing a neglected issue or opportunity helps create the potential of incurring more value as it makes room for more learning. The application of robotic process automation and artificial intelligence offers many options to improve efficiency and workforce productivity.


Apart from ethical responsibilities, there is a tangible benefit to ensuring that any exiting workforce receives the most supportive experience possible. Request a free pilot to gain insights on Quantzig’s workforce management solutions and how they can be customized to help your organization.


It is crucial for business leaders to understand and acknowledge that large-scale shifts are now changing work and business processes. Leaders and human resource managers who respond effectively to these workforce trends help their organizations stand apart from competitors. The latest workforce trends of 2021 are –

  • Increased and permanent remote working – The future of workforce management lies in adjusting workforce experience strategies to new circumstances. Most market research and survey results deduce that more employees are comfortable working remotely than in a shared office space. After the pandemic, as businesses shift to more remote workforce management operations, the workforce of bigger organizations needs to collaborate at a granular level and work digitally.
  • Examine existing workforce – An organization needs to visualize the skills that belong to a particular employee of a team and whether they would be a good match for future skills with their current skills and additional training. Examining the current skill level of employees and upskilling/reskilling them is the secret to consistently improving productivity.

Are you wondering how to optimize your workforce management plan while empowering your organization? Request a free proposal today to learn how Quantzig can help.


  • Expanded workforce management data collection – Since 2020, organizations are using technology and solutions to monitor their workforce through remote in and out, computer usage time, and monitoring employee emails. Organizations also track employee data to gain insights on employee productivity, monitor employee engagement, and gauge employee well-being to understand employee experience at a granular level. With more and more employee data collected and analyzed, companies must ensure that employees are aware of the need of this data collection and do not see it as a hindrance. Companies need to also ensure that the data collected is factual, impartial, and jargon- free.
Workforce management
  • Implementation of artificial intelligence – The use of artificial intelligence to optimize various aspects of workforce management is being studied in every industry across the globe. As artificial intelligence becomes omnipresent across sectors and organizations, AI-based workforce management is optimizing outputs exponentially. With deep learning abilities, artificial intelligence-based workforce management systems will perform more significant tasks, optimize employee turnover, and substantially enhance workforce satisfaction.

Speak with our analytics experts to learn how our advanced analytics and business intelligence solutions can help you optimize your omnichannel workforce to increase output.


Optimum workforce management is a complex task to accomplish – it requires tracking several moving parts that include budgets, employees, and employee scheduling. The need of the hour is to create and implement a workforce management solution that helps organizations track all aspects of an employee, forecast hiring requirements, and decrease turnover while increasing productivity.


Request for more information about our workforce analytics portfolio that can be customized as per industry requirements and enable you to increase your workforce’s profitability and productivity substantially.




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