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How Is AI Technology Going to Turn Tables for The Banking Sector?

Jan 1, 2018

Artificial Intelligence (AI) is no new term in the banking sector; in fact, many financial institutions have already found success with the help of AI. But how can this technology be leveraged for banking functions, you wonder? Artificial intelligence helps improve customer personalization, identify connections, and patterns that cannot be quickly figured out by humans, and provide answers to several banking issues in real-time. But that is not all, here are some of the few other benefits that AI promises to offer to the banking sector.

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Role of AI in Banking

Improves Personalization

Today, customers get more attracted to companies that provide them with personalized services. Banking sector companies can use artificial intelligence to give customers several tailor-made services and offers to suit their needs. Banks are also making use of AI technology to make use of robots as financial advisors, which gives automated and algorithm-based accurate financial that would best suit the client.

Fraud Detection

Fraud and related malpractices are common terms in the banking sector. Therefore, authorities need to be on their toes to ensure the financial and data security of their clients. Fraud detection was one of the primary purposes for which artificial intelligence technology was used in banking. With the help of artificial intelligence, not only can banks monitor frauds better but also respond to potential fraud in real-time.


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Better Productivity

AI has the capability of making regular and routine processes more effective and efficient. Banks can now assign tedious routine processes such as customer onboarding and communication activities to artificial intelligence systems, while the workforce can concentrate on the core banking functionalities and also reduce costs. The level of communication also can be made uniform and personalized with the help of artificial intelligence.

Advisory to Customers

Artificial intelligence technology helps banking sector companies to improve their ability to provide customer advice and recommendations. The automation technology used by artificial intelligence identifies various patterns in the customer data and uses advanced algorithms to provide customers with alerts and advice whenever necessary. This also eliminates the possibility of human error or the risk of missing out on essential data about the customers while providing banking advice.

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