Can Increasing Churn Rates Dent Profits in the Telecom Industry?

Can Increasing Churn Rates Dent Profits in the Telecom Industry?

The churn rates in the telecom industry are constantly on the rise, mostly due to increasing competition and elimination of switching costs. Customer loyalty in the telecom industry is almost extinct as service providers are battling to provide better service at a lower cost. To drive profitability, companies have to burn the candles at both […]

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