Customer Journey Mapping: A Beginners’ Guide by Quantzig

Customer Journey Mapping: A Beginners’ Guide by Quantzig

What is Customer Journey Mapping? Customer journey mapping is the approach that helps companies to step into their customer's shoes and assess their business from the customer's perspective. In order to improve your customers’ experience, it’s important to think like your customer. This can help in understanding their point of view and be mindful of [...]

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