Field Service Management Helps in 25% Reduction of Overtime Costs for an Industrial Equipment Supplier

Sep 23, 2016

Business Challenge

Reducing overtime for the field sales force.

A global machinery and equipment manufacturer and supplier to construction industries wanted to reduce the time spent by its workforce in field sales calls in the UK market, and save overtime costs.

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High overtime costs for the field sales force.

The machinery and equipment manufacturer had to allot a huge amount of its sales budget on overtime for its field agents. The client wanted to improve its sales strategy, so as to reduce overtime costs and provide work-life balance for its agents, while ensuring the high service levels such that the customer commitments were met.


Workforce management and field service management.

We automated and optimized the information, utilized workforce management, and field management (FSM) solutions to analyze the time spent in traveling, breaks, non-fruitful field calls, and other activities, and how it impacted the costs. Based on this we provided suggestions on improving the time spent on workflow, to cut down on the extra hours.

Leveraging field services data analytics solutions can help you drive down costs across the entire field service management value chain by means of detailed customer insights and innovative technology. Speak with our analytics experts for more information now.


25% reduction in overtime costs.

The machinery and equipment manufacturer utilized our suggestions to devise a better time-plan and create alternatives for time spent on workflow. This helped its sales forces in hitting their targets more consistently and getting more done in scheduled work hours. The client reduced overtime costs up to 25% while achieving an improvement in its sales force’s satisfaction.

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