What You’ll Find in this Case Study:
- Industry Overview
- Data Management Solutions Challenge
- Data Management Solutions Business Analytics Solution Benefits
- Data Management Solutions Business Analytics Predictive Insights
Over the past few years, internet service providers across the globe have started looking for robust ways to increase revenues and profit margins in this competitive environment. Collecting and organizing data plays a crucial role in understanding the customers and business process better. Moreover, robustly managing and reporting data help internet service provider firms reduce expenditure, boost productivity, and gain a competitive edge over the peers in the industry. Internet service providers are also leveraging the use of business analytics and data management solutions to enrich customer experience and deliver consistent product and service offerings.
With years of expertise in offering a plethora of business analytics solutions, Quantzig’s data management study helps cleints improve customer satisfaction and reduce churn rates across platforms.
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Data Management Solutions Challenge
In the recent years, internet service providers have started witnessing a decline in their growth due to the entry of many competitors across the globe offering better services. A renowned internet service provider with business units spread across various geographies was facing predicaments in analyzing the customer data and comparing it with their competitors as they had a broad customer base and a broad category of product and service offerings. Additionally, the client wanted to generate a report for all the developing markets.
Data Management Solutions Business Analytics Solution Benefits
With the help of Quantzig’s business analytics solution, the internet service provider was able to understand the customers and their buying behavior better. This helped them improve customer satisfaction, sales, and merchandising capabilities across platforms and geographical locations. The internet service provider was also able to increase and enhance their product and service portfolios and offerings. Furthermore, they determined the type and frequency of marketing and sales promotions.
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Data Management Solutions Business Analytics Predictive Insights
- Identify the most profitable customers in terms of total value of sales and estimated lifetime value
- Analyze accurate allocation of offerings across platforms
- Identify the responsiveness of the customers to promotional offerings
- Streamline processes and improve efficiency at the supply chain level