CASE STUDY

Lubricant Manufacturer Achieves Significant Improvement in Customer Satisfaction by Implementing Order Management Solution

Sep 22, 2016

Business Challenge

Improving the order management process.

A leading lubricants manufacturer wanted to improve its order management process, to reduce stock outs and improve customer satisfaction.

Situation

Lack of proper order management resulting in reduced customer satisfaction.

The client was following traditional order management process and as a result of this, was facing regular issues of stock outs, large unused and out of date inventory, and delayed shipments. As a result, they were not able to fulfil many orders on time, resulting in low customer satisfaction.

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Solution/Approach

Order management solution based on inventory data.

We deployed an order management solution that made use of inventory data for clustering the products based on sales, stock levels and lead times. Our solution also allowed the client to further classify the data at individual distributor and retailer levels, and mapping them to sales forecasts and sales cycles.

Impact

Better operations and improved customer satisfaction.

The client used our insights for predicting and maintaining appropriate inventory levels at distributor and retailer levels, to ensure availability of its products at all times. This helped the client in eventually improving the customer satisfaction levels and improving profits.

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