Today, the telecommunication sector is witnessing mounting pressures to spur efficiencies in their business processes and explore new opportunities. Also, with the radical shift toward innovations, leading organizations in the telecommunication space getting concerned about delivering effective communication services to the customers. Additionally, to efficiently meet the needs of the data-driven customers, operators in the telecommunication space are facing the need for salesforce analytics to expand their service portfolios and upgrade their prevailing networking capabilities. With the help of salesforce analytics, operators can effectively retain potential customers and assess the ability of salespersons to acquire new customers. Moreover, the operators can leverage salesforce performance analysis to manually record sales data and focus on marketing efforts to quantify the effectiveness of the salesforce.
To identify opportunities to optimize costs across the value chain, renowned operators in the telecommunication space are approaching companies like Quantzig. With years of expertise in offering a plethora of solutions, Quantzig’s salesforce performance analysis solution helped the client address issues pertaining to churn and fraud reduction.
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The Business Challenge
A renowned operator in the telecommunication industry was facing certain challenges maximizing their revenue potential. The client wanted to leverage salesforce performance analysis solution to identify opportunities to optimize costs in the telecommunication industry. Moreover, the client further wanted to build predictive models to assess customer’s attrition levels. The telecommunication industry firm also wanted to deliver better services to the customers and further improve the quality of the services rendered.
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Benefits of Sales Performance Analysis
With the help of Quantzig’s salesforce performance analysis solution, the telecommunication industry client was able to improve customer retention and promote brand loyalty. Moreover, operators in the telecommunication industry were able to diversify their revenue streams and ensure better services to the customers. With the rising consumer centricity, the client was also able to boost customer loyalty and spend and improve network quality. The client also witnessed model refinements and shorter time-to-market for the services rendered.
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Sales Performance Analysis Predictive Insights
- Maximized performance of existing mobile infrastructure and supported different network standards
- Operators were able to connect with the networks and offer optimal service capabilities
- Improved M2M connections by 20% and offered new value-added services to the customers
- 15% increase in customer intimacy and individual customer service
- Identified product opportunities and designed and delivered new service offerings
- Enabled more personalized customer journeys and provided the self-service experience to the customers