The client: A wireless communication provider
Area of engagement: Supply and demand planning engagement
Wireless communication comprises of mobile phones and other wireless telecommunications devices such as wireless internet access and video. Lately, wireless communication has proven to be effective for the sustenance of businesses as it facilitates effective communication with end-users across the globe. Additionally, with the growing innovations in the telecom industry, organizations have started opting for the Internet of Things in their applications to streamline their operations and deliver effective services. Furthermore, the rapid growth of the wireless telecommunication market can be attributed to the ease of access to smart mobile devices, growing internet penetration, and advances in wireless technology.
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To efficiently bridge the demand-supply gap, organizations in the telecom industry space are opting for supply and demand planning solutions. These solutions assist organizations in forecasting the demand and supply and accordingly align their inventory levels to enhance profitability.
The Business Challenge
The client, a global wireless communication provider, wanted to balance the supply and demand gap to improve their finance and service objectives. Additionally, the wanted to understand the historical sales data and determine the best possible ways to fulfill the requirements of the target audience. With the help of Quantzig’s supply and demand planning solution, the client wanted to address issues pertaining to operational inefficiencies and missed opportunities.
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The Solution and the Business Impact
With the help of Quantzig’s supply and demand planning solution, the wireless communication provider identified ways to predict the forthcoming demand patterns and respond quickly to the changing customers’ needs. Additionally, the client re-aligned their supply chain and fulfilled the demand of the end-user segments. This further helped the client develop higher standards for both companies and customers.
Supply and Demand Planning Solutions Predictive Insights
Quantzig’s supply and demand planning solutions help firms across industries to efficiently sense and respond to the current market demand. These solutions also help companies to serve their customers better and improve customer relationships. Companies can also adopt technological solutions to improve their operational efficiency.
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However, our analysis of the telecom industry space shows that wireless communication providers are facing challenges in terms of:
- Equipment costs: Wireless telecommunication services are considered expensive when compared to conventional counterparts. Additionally, the extra costs involved in subscribing data services are forcing organizations to offer solutions at affordable costs while meeting the quality requirements.
- Security issues: Today, consumers have better access to a wide array of data services with the trend of digitization reaching its pinnacle. In contrast, unlimited access to data can make them vulnerable to potential threats. As a result, organizations in the wireless telecommunication space should look to ensure better security in terms of maintaining and handling the data.