Understand customer behaviors, identify friction points, & prioritize key drivers of customer satisfaction and loyalty
Businesses that have the capability to harness the ever-expanding customer data generated from POS terminals, mobile transactions, social media, and various other cloud-based platforms can gain insights more quickly and eventually make more informed decisions. Leveraging customer analytics to capture these insights not only increases the relevance of offers and interactions but also improves customer retention. Quantzig’s advanced customer data analytics solutions offer in-depth insights into customer behavior, attitudes, and sentiments that you can leverage to improve customer relationships and drive loyalty.
Traditional customer analytics tools and models focus only on customer lifecycle phases such as awareness, decision-making, purchase, and maintenance that influences future purchases. Customers today engage with your brand and its offerings through different touch points and in different manners than in the past. As a result, it’s essential to leverage customer data analytics and stay at power with the evolution in customer interactions. Most customer analytics tools fail to do so, leaving critical customer insights out of the strategic decision-making processes. Quantzig’s predictive customer analytics solutions can help businesses to anticipate customers’ buying preferences and future behaviors while taking into account their past behaviors.
Quantzig’s customer journey analytics models can transform businesses into analytics-driven enterprises by offering a 360-degree view of customers. Our statistical modeling techniques can also help you categorize your customers into homogenous groups in order to reduce attrition, enhance customer lifetime value, and maximize profitability.
Quantzig is among the world’s fastest-growing customer analytics companies, committed to offering cutting edge customer analytics solutions to help organizations institutionalize data-driven decision making and tackle complex customer experience management challenges.
Our customer analytics team leverages the latest statistical approaches and platforms and delivers it to you through an agile approach that’ll help you accelerate your journey from data to decisions.
The advanced customer data analytics solutions developed by Quantzig are flexible enough to accommodate the evolution of the solution through dynamic changes in your business.
We use the latest approaches and leverage advanced customer analytics across fields such as statistics, operations research, and systems thinking and cross-pollinate the solutions across industries.
Global clients including 55 fortune 500 companies
Analysts with proven industry expertise
Years of experience in providing analytics services
"Quantzig’s ability to solve complex business problems, present analysis findings and communication of status, issues and risks was excellent. The project team managed and delivered against tight timelines."
"Quantzig’s consultants did an outstanding job in laying an analytics roadmap considering the unique needs of the business unit and the complexity of the data sources. We were very happy with the services offered "
"The best thing about working with Quantzig is that they have a team of experts who assist in implementing solutions for your data analytics and digital strategy that can really move the needle."