Forecasting business growth, cash-flows, the health of the brand, and overall customer experience is challenging for most companies. Calculating the net promotion index can help businesses gain insights into overall customer perception and gauge the effectiveness of their marketing campaigns. Businesses can also use net promotion index as the foundation to build stronger customer relationships by providing genuine, tangible value propositions throughout the customer journey and delivering an experience that resonates with each individual’s needs and preferences.
Our natural language processing-based text mining solutions offer detailed insights into how customer sentiments change across brand, categories, products, and time. We specialize in helping organizations understand customer preferences and tastes at a granular level so that tailored products and services can be offered to improve customer acquisition, sales, and experience. Our expertise in identifying the best sources for online data collection, building optimized crawling and analysis can help your organization improve customer service significantly.
Customer expectations are at an all-time high in today’s digitally inclined world. This has made it crucial for businesses to categorize their global customer base into two groups – Promoters and Detractors. Our AI-driven advanced analytics solutions can help you understand, enhance, and optimize customer journeys. And customer satisfaction surveys act as a starting point to achieve this by helping you connect customer interactions to discover new opportunities to improve satisfaction and ultimately conversions.
Customer experience surveys are a crucial part of every business strategy, intended to offer valuable feedback for businesses looking to improve customer centricity and service quality. The use of surveys can help businesses gauge and analyze customer responses to introduce new services that are aligned to the evolving customer needs and preferences.