Net Promotion Index

Harness the power of the net promotion index to drive bottom-line results by tracking and analyzing the contribution of individual customers.

Adopting a standardized measure to gauge customer loyalty is crucial for business growth. As leading businesses look to drive loyalty through fanatical customer service, the net promotion index is turning out to be a widely accepted KPI that helps gauge customer loyalty and the overall brand health.

Quantzig’s customer lifetime value solutions offer a comprehensive view of data, providing insights that can fuel smarter decisions. Our customer analytics solutions portfolio comprises the right mix of analytics, automation solutions, technologies, and digital transformation indices that empower businesses to build stronger customer relationships and identify new revenue streams.

 

Core Capabilities

Customer Satisfaction Surveys

Customer expectations are at an all-time high in today’s digitally inclined world. This has made it crucial for businesses to categorize their global customer base into promoters, passives, and detractors. Customer satisfaction surveys are proven to helps businesses classify their customers into homogenous groups.

The purpose of calculating customer satisfaction through surveys is to gauge customer loyalty and repeat buying behaviors. As such, customer satisfaction surveys act as a starting point to achieve your business goals by helping you connect better with your customers and discover new opportunities to improve satisfaction and, ultimately, conversions.

Customer Experience Surveys

Customer experience management forms the basis of any customer satisfaction program. Businesses must, therefore, become more agile and flexible in responding to customer demands in real-time. But with customer expectations continually evolving, delivering a unique customer experience has become more of a challenge today.

To rethink customer experiences, businesses must map the different ways consumers wish to connect with their brand and develop the appropriate capabilities while aligning their resources accordingly. Quantzig leverages its capabilities in net promotion index calculation and analytics to helps businesses act on customer experience surveys that offer valuable feedback for businesses looking to improve customer centricity and service quality. These insights, coupled with the net promotion index, can also help businesses introduce new products and services aligned to the evolving customer needs and preferences.

Setting a new benchmark for net promotion index calculation, Quantzig’s analytics backed solutions are engineered to help businesses answer the most pressing questions around customer loyalty, customer engagement, and brand health.

Request a free proposal to learn how you can measure customer loyalty to enable growth, build new revenue streams, and establish stronger customer relationships.

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