Business Analytics Services

Personalize Customer Experience To Stay Ahead of the Curve

Our customer analytics solutions can help identify the next best action, increase acquisition and retention, drive loyalty, and increase revenue through a 360-degree understanding of the customer

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Drive Next-Best Experience for Each Customer in its Journey with Your brand

Today, customers expect brands to understand their individual needs and have seamless interactions with brands across platforms. Our Customer analytics solutions can help you trace the interaction of individual customers with the brand across platforms and identify the next-best action to deliver a unified customer experience that is personalized to their needs and preferences.

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Our Capabilities

  • Dynamic Customer Segmentation

    Tailor marketing and customer experiences to customers by bucketing them based on similarities in preferences, behaviors, and demographics

  • Customer 3.0

    Drive revenue uplift from omni-channel customers by identifying and nurturing high RoI behavior customers and influencing their purchase decisions during each phase of the sales funnel

  • Next Best Action Analytics

    Identify the next-best tactic, right channel, and right message to cross-sell and upsell better, thus boosting overall revenue and customer lifetime value

  • Loyalty & Churn Analytics

    Formulate personalized customer retention strategies by customizing offerings based on potential customer needs and the latest interaction of customers with the brand

  • Customer Lifetime Value

    Prioritize valuable customers and guiding marketing and retention efforts through improved understanding of customer's potential lifetime value with the brand

  • Sentiment Analysis

    Plan brand re-positioning and counter competitor activities through an improved understanding of customer sentiment and pain points

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Related Capabilities

  • Business Process Automation

    Reduce the manpower required for manual processes in your business processes by 80% through our automation solutions. We create apps that automate your business processes

  • Data Visualization & Reporting

    Simplify your digital transformation through our intuitive, 3 click visualizations and reporting solutions

  • AI & Advanced Analytics

    With our AI toolkits, unlock your real-time intelligence & operationalize AI-driven decision support solutions at scale that are customized to your complex business requirements

  • Data Engineering

    With simplification at the heart of our principles, simplify your data stack through state-of-art, best-in-industry data engineering frameworks

  • Business Analytics Services

    Identify actionable insights, solve complex business problems and enhance performance across the business value chain with our business analytics solutions

  • Data Strategy Consulting

    Define your analytics roadmap and identify process, solution, and efficiency gaps. Discover plug-and-play business acceleration modules and scale analytics implementation for sustainable growth