Tech Trends Calling for Change in the Telecommunication Industry

May 25, 2018

telecom analytics metrics

In the modern world, the telecommunication industry has already established itself as one of the most important sectors in the world. In fact, it’s safe to say that the telecommunications industry is still a major driver for growth in some of the world’s most progressive countries. Given how inseparable human beings and their mobile phones have become, there is no looking back for the telecommunication industry. Furthermore, tech trends such as consumer-driven data consumption, fueled by live video streaming and the rise of augmented reality apps like Pokémon GO, has soared and put unprecedented pressure on network providers. As infrastructure improvements to both mobile and broadband technologies continue, the global telecommunication sector continues its transformation process in the upcoming year as well. Here’s a look at five tech trends that would further revolutionize the telecommunication industry in 2018.

Unleashing the Power of 5G

The pressure of IoT on top of our insatiable desire for streaming videos will absolutely decimate 4G LTE. With many companies in the telecommunication industry around the world developing 5G architecture and initiating their field tests later this year, 2018 will see the very first wave of commercial offerings being launched amongst widespread trials of the technology. The race for 5G is on and will continue at pace in 2018. 5G is projected to be about 10x faster than 4G, with download speeds of around 10 GBPS. Testing of 5G has just begun and it won’t be available until 2020, so hopefully, WiFi will help fill in the gaps until then.

Contact our analytics experts to know more about the tech trends in the telecommunication industry.

Cloud Computing

Providers in the telecommunication industry are facing some great challenges and opportunities when it comes to tech trends like cloud computing. They can potentially use the cloud to deliver higher quality, more flexible, and more scalable enterprise IT services at a lower cost when compared with on-premise solutions. For the consumers, there’s a big opportunity for providers in the telecommunication industry to offer more cloud-based services that can be accessed, updated, and purchased from anywhere.

AR and VR

Augmented reality (AR) and virtual reality(VR) are tech trends that have taken the world by storm. The core purpose of such tech trends is to empower digital visualizations on real images. Many trendy games are using it to make the user experience even more enriching and real. This technology will grow bigger in the upcoming years, thus creating a demand for more sophisticated applications. Smartphone users will also start embracing such tech trends now more than ever. We expect the majority of AR usage to come from creating viral content through smartphone cameras. On the other side, B2B augmented reality apps will significantly change the way people perform their jobs. For instance, engineers will be able to find a broken FO link within a bunch of cables by simply holding up a smartphone and opening a specific application. This will significantly decrease the time required to perform troubleshooting, find problems, and fix them. The end customer will be satisfied and the whole process will be more efficient.

Digitization in Customer Support

Customer support is the most common service clients are looking for when calling their telecom provider’s call center. The whole process can be slow and unpleasant for both sides. Not to mention sometimes the issue remains, even after the call. Future analytics-based digital support centers are already in use by some of the top global telecom operators. They have set-up sophisticated systems to track and foresee problems of customers. This new approach gives users self-service capabilities to solve questions and difficulties on their own, which reduced the number of support calls.

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