Streamlining Retail Operations: How Automated Order Management Transformed a Global Retailer's Supply Chain

Ditch the spreadsheets and manual processes. Discover how Quantzig leveraged the power of low-code to automate order management, resulting in increased efficiency, reduced errors, and happier customers.

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order management automation

Client Overview

The client, a multinational retail giant, operates both online and brick-and-mortar stores across the globe. Their existing order management system relied heavily on manual processes, leading to bottlenecks, inaccuracies, and an inability to scale with their rapid growth. Their primary objectives were to: - Automate order processing to reduce manual effort and errors. - Improve inventory visibility and management. - Enhance order fulfilment speed and accuracy. - Gain real-time insights into order status and performance.

automated order management

Key Takeaways of Automated Order Management Platform:

  • Automation is Key: Automating manual order management tasks is crucial for efficiency, accuracy, and scalability.
  • Low-Code Enables Agility: Low-code platforms empower businesses to rapidly develop and deploy custom solutions without extensive coding expertise.
  • Data-Driven Insights are Invaluable: Real-time reporting and analytics provide the visibility needed to optimize processes and make informed decisions.
  • Customer Experience is Paramount: A seamless and efficient order management process directly translates to enhanced customer satisfaction and loyalty.
  • Partner with Experts: Collaborating with experienced consultants can accelerate the implementation process and maximize the value of your technology investment.

Challenges Faced by the Client:

Manual Order Entry: 

The reliance on manual data entry resulted in frequent errors, order backlogs, and increased processing time.

Inventory Discrepancies: 

Lack of real-time inventory visibility led to stockouts, overselling, and inaccurate order fulfilment.

Siloed Systems: 

Fragmented systems for order processing, inventory management, and shipping created communication gaps and hindered efficiency.

Limited Reporting and Analytics: 

The absence of comprehensive reporting capabilities made it difficult to track key performance indicators and identify areas for improvement.

Scalability Issues:

 The existing system struggled to handle the increasing volume of orders, impacting customer experience and business growth.

Benefits of the Order Management Automation Solution Provided:

In summary, the automated order management solution delivered a significant return on investment through increased efficiency, accuracy, customer satisfaction, and data-driven insights.

  • Increased Order Processing Efficiency: 

    Automating order management tasks significantly reduced processing time, allowing the retailer to handle a higher volume of orders without increasing staff.
  • Improved Order Accuracy:

    Eliminating manual data entry minimized errors, leading to more accurate order fulfilment and reduced costs associated with returns and refunds.
  • Enhanced Inventory Management: 

    Real-time inventory visibility enabled better stock optimization, reduced stockouts, and improved order fulfillment rates.
  • Improved Customer Satisfaction: 

    Faster order processing, accurate fulfillment, and timely updates significantly enhanced the customer experience, leading to increased loyalty and positive reviews.
  • Data-Driven Decision Making: 

    Comprehensive reporting and analytics provided valuable insights into order management performance, enabling the retailer to identify bottlenecks and optimize processes.

Case Study on Automated Order Management System

This case study explores how Quantzig partnered with a leading global retailer struggling to manage a high volume of orders across multiple sales channels. Facing manual errors, inventory discrepancies, and delayed deliveries, the retailer sought a solution to streamline their order management process. Our team implemented a robust, automated order management system using a low-code platform, resulting in significant improvements in efficiency, accuracy, and customer satisfaction.

Industry

Retail

Business Function

Supply Chain Management

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Low Code Automated Order Management Solution

Automated Order Processing: 

We implemented a low-code platform to automate order capture, validation, and processing, eliminating manual data entry and reducing errors.

Real-time Inventory Synchronization: 

The solution integrated with the client's existing inventory management system, providing real-time visibility into stock levels across all locations.

Intelligent Order Routing: 

Orders were automatically routed to the optimal fulfillment center based on factors like inventory availability, proximity to the customer, and shipping costs.

Automated Notifications and Alerts: 

The system generated real-time notifications for order status updates, shipment tracking, and potential delays, keeping both customers and internal teams informed.

Customizable Dashboards and Reporting: 

We created interactive dashboards and reports to provide insights into key order management metrics, enabling data-driven decision-making.

Low Code Technology Stack for Automated Order Management App:

Low-Code Application Development Platform: 

OutSystems, SharePoint.

Robotic Process Automation (RPA):

UiPath, Automation Anywhere, Power Automate

Integration Platform as a Service (iPaaS): 

Mulesoft, Dell Boomi.

Business Intelligence and Reporting Tools: 

Power BI.

Conclusion

By embracing a low-code approach to automate order management, the global retailer transformed its supply chain operations. The implemented solution not only addressed their immediate challenges but also provided a scalable foundation for future growth and innovation.

In summary, the automated order management solution delivered a significant return on investment through increased efficiency, accuracy, customer satisfaction, and data-driven insights.

FAQs

Automated order management uses software to automate and streamline the entire order lifecycle, from order placement to delivery and beyond.

Benefits include increased efficiency, reduced errors, improved inventory management, enhanced customer satisfaction, and data-driven insights.

Yes, low-code platforms offer a faster and more cost-effective way to build custom order management solutions compared to traditional development methods.

 Factors to consider include ease of use, integration capabilities, scalability, security, and vendor support.

 Implementation timelines vary depending on the complexity of the project, but low-code platforms can significantly accelerate the process.

ROI can be realized through reduced labor costs, fewer errors, improved inventory utilization, increased sales, and enhanced customer lifetime value.

Key best practices include clearly defining business requirements, selecting the right technology, ensuring data quality, and fostering user adoption.

Quantzig provides end-to-end consulting and implementation services, leveraging our deep industry expertise and low-code capabilities to deliver tailored solutions that meet your specific business needs.

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